The Volume of the External Device Connected to Samsung TV Cannot Be Adjusted.
Last Update date : 2024-12-31
If you're unable to adjust the volume on an external device connected to your TV, follow these steps to check the connections and settings for proper volume control.
How to Ensure Proper Connections and Settings for External Device Volume Control
- Check the cable connection between the TV and the external device.
- When connecting an external speaker, such as a home theatre, via HDMI, ensure it is connected to the HDMI (eARC/ARC) port on the TV.
- Tap on the Home button on the remote.
- Tap the left directional button on the remote, then go to Settings > All Settings > Connection > External Device Manager > Anynet+ (HDMI-CEC).
Note:
- Ensure Anynet+ (HDMI-CEC) is active on your TV.
- If the device is connected via Optical, note that volume control may not be possible depending on the device.
- if you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.
* This feature is only available on specific models. Please refer to your user manual for more information
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