How can Maintenance Mode be activated and exited on a Samsung TV or Smart Monitor?

Last Update date : 2024-12-31

Samsung TVs and Smart Monitors include Maintenance Mode–a feature that allows you to control your privacy by allowing access to only the most basic functions required to carry out any necessary repairs. While activating Maintenance Mode, you can also backup your preferences, like Picture settings and then restore them once the repairs are completed. Should you ever need to send your device to one of our service centres for repairs, follow this guide to place your TV or Smart Monitor in Maintenance Mode.

Samsung TV
A Samsung Smart TV is displaying Maintenance Mode

Many apps that are downloaded onto a user’s TV or Smart Monitor require personal information, such as credit card numbers; so before sending your device for repairs, follow the instructions below to help control your privacy by activating Maintenance Mode.

1 Navigate to and open Settings > All Settings > Support > Maintenance Mode.
Support menu screen
2 If you wish to save your settings before continuing, select Backup data and follow the instructions in the Backup and restore settings section below. If not, select Start and continue to step 3.
Maintenance Mode menu screen
3 Create a 4-number PIN, and then enter the PIN again in the spaces on the second line.
Set Maintenance Mode PIN screen
4 Your TV or Smart Monitor will restart and Maintenance Mode will be activated. Only Connected devices and Settings will be accessible. All items related to personal information will be blocked.
Maintenance Mode screen
A Samsung Smart TV is displaying the Smart Hub

After the repair is complete, use the following steps to deactivate Maintenance Mode and resume enjoying your favorite games and shows on your device.

1 Press the Home button and select Exit.
Maintenance Mode screen
2 Input the PIN you created when starting Maintenance Mode, and then select Done.
Enter Maintenance Mode PIN screen
3 Your TV or Smart Monitor will restart and your device should now be displaying your apps.
Samsung Smart Hub screen
4 If you opted to back up your data while initiating Maintenance Mode, follow the Restore settings instructions in the Backup and restore settings section below.
Someone is holding a USB drive next to a Samsung Smart TV displaying the Back up data screen

If you chose to backup your settings preferences while initiating Maintenance Mode, follow the steps below to save them to a USB flash drive as well as to restore them once the repairs on your device are complete.

Backup data

1 Insert a USB flash drive into a USB port on your device, and then select Start.
Back up data menu screen
2 When the green check mark appears on the screen, select OK, and then remove the USB flash drive.
Back up data screen
3 Return to step 3 in the Activate Maintenance Mode section above.

Restore data

1 Navigate to and open Settings > All Settings > Support > Maintenance Mode > Restore data.
Maintenance Mode menu screen
2 Insert the USB flash drive containing your saved data into a USB port on your device and select Start.
Restore data menu screen
3 When the green check mark appears, select OK and remove your USB flash drive.
Restore data screen

Note: if you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you.

* This feature is only available on specific models. Please refer to your user manual for more information

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