How do I connect Samsung SmartTag with my Galaxy device?
To connect your SmartTag with your smartphone or tablet, the SmartThings app should be installed on your phone or tablet. Before connecting your SmartTag, please make sure that the SmartThings app has been updated to the latest version.
Please note: you can only connect SmartTags to Samsung mobile devices & tablets, you cannot connect a SmartTag to a non-Samsung device. Your Samsung mobile must be running Android 8.0 or later
Please note: If your Galaxy SmartTag/SmartTag+ is unresponsive.
- If you don’t hear a notification sound when you press the button on the SmartTag, remove the battery.
- With the battery removed, wait 20 minutes, allowing any residual current inside the tag to dissipate.
- Replace the battery with a new CR2032 battery and close the case.
- The SmartTag/SmartTag+ will make a notification sound and activate in 2 to 3 minutes.
Please note: If you experience any battery problems while performing SmartTag/SmartTag+ firmware upgrades, you may need to replace the battery using the same procedure.
Once the download is completed, the current location of the product will appear on the map.
Step 1. Open the SmartThings App.
Step 2. Select “Add now”.
Step 3. Select “Agree” to use this device.
Step 4. Connecting to SmartTag+ Tab.
Step 5. Your SmartTag+ is being registered.
Step 6. Connected successfully.
If you're experiencing unusual behavior on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to take a closer look at what is happening. The data is anonymized and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.
Note: For any further questions, please Contact Us.
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