What to do if the washing machine does not spin?
It happens from time to time that your machine suddenly stops during the cycle or doesn't spin, so use the guide below to help determine the possible reasons that can cause this issue and what you can do to try to resolve it.
The Washing Machine is too Full.
When your washing machine is overstuffed, it may fill but not spin. Some washer models have automatic detectors to tell you if you've overfilled your washing machine, but many don't. The machine generally won't recognize the issue until the washer has filled with water. If that's the case, unfortunately, your only solution is to remove some of the soggy clothes.
If you're trying to wash only a couple of heavy items, your washing machine may not spin or may not spin effectively. This often occurs when you're washing things like a comforter or shoes.
Follow the steps below to solve this problem:
For best performance, the washing machine must be installed on a solid floor. Carpeting and soft tile surfaces might result in excess vibration in the unit and cause it to stop spinning. Don't install the washing machine on a platform or a poorly supported structure.
If the floor is not level, use the leveling feet to level the unit with the floor.
Check below to find out how to adjust the leveling feet:
If the unit does not drain the water completely, the spin cycle will not start.
Check below if the water did not drain completely:
1. Make sure the drain hose is straightened all the way to the drain system.
2. Make sure the debris filter is not clogged. Clean the debris filter.
How do I clean the debris filter?
Note: Do not disassemble the debris filter while the machine is running, as hot water may flow out.
Note: For more information about the debris filter, check out How to clean the Debris filter in Samsung Front Loading Washing Machine?
Note: If the problem is not solved please call our contact center to get help with your inquiry.
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