Troubleshooting Common App Issues on the Odyssey OLED G9

Last Update date : 2024-09-29
Odyssey OLED G9

To utilize smart functions, ensure that your device is connected to a network, that you’ve agreed to the terms and conditions, and that you’re logged in with your Samsung account. If these settings weren't configured during the initial setup, you can adjust the Smart Hub settings by navigating to APPS from the Home Screen:

1 Press the Home button on your remote.
2 Use the left directional button to access Media Apps.

If you've completed the Smart Hub settings but still can't find the app on your Home Screen, you can search for it:

1 Use the Search function or navigate to Apps to locate your desired app.
2 Add frequently used apps to your home screen.
  • Press on Home > left directional button > Media Apps > Settings > List of installed apps > Add to Home.

 

1 Language Settings

If you launch an app and it appears in a different language than expected, remember that the language options for apps may differ from your TV/monitor's language settings. To change the app's language:

  • Access the app's settings menu and select your preferred language. The ability to change the language will depend on the app's provider.

 

2 Poor image quality

If the app is not functioning properly or the image quality is poor, consider the following steps:

  • Check Your Network Connection: A slow network speed can affect app performance and image quality.
  • Uninstall and reinstall the app: This can help resolve issues through Managing Installed Apps by following the below:
    Select App Settings > press the Home button > left directional button > Home sidebar > Apps > App Settings.
  • Consult the App's Help Section: Some services may be managed by the application service provider. Visit their website for further assistance.
3 Smart Hub home screen

If the Smart Hub Home Screen keeps appearing every time you turn on your device, you can disable this feature:

Turn off the Start with Smart Hub Home function in Start Screen option:

  • Press on Home > left directional button > Settings > All Settings > General & Privacy > Start Screen Option > Start with Smart Hub Home.

Note: If you are still facing issues, you can call our contact center and our helpful agents will assist you.

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