Troubleshooting Blood Pressure Measurement and App Issues on Galaxy Watch
If you have problems with your blood pressure measurement or the app on your Galaxy Watch, this article provides some troubleshooting steps to resolve these issues. We will cover common issues such as error messages, calibration problems, and difficulty completing measurements. Follow these tips to get your blood pressure measurement back on track.
To ensure the most accurate blood pressure measurement with your Galaxy Watch, follow these steps:
If you continue to experience issues with your blood pressure measurement despite following these precautions, you can send log data along with a screenshot of the problem to the relevant department for review. To obtain log data, reproduce the issue on your watch and then go to Samsung Health Monitor Apps on your mobile device. From the More menu, select Contact us, then Error reports. Check the "Send system log data" box and send the report. It's important to obtain the log data immediately after reproducing the issue.
If you're facing issues with a frozen or a laggy samsung Smart Watch, Check out Samsung smartwatch screen is laggy, frozen, or unresponsive.
Note:
- The blood pressure monitor feature on Samsung watches in the Gulf region is only available in the UAE and for users aged 18 and up.
- If you still need more assistance, please call our contact center, and our helpful agents will help you.
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