Frequently Asked Questions About Using the Samsung Health Monitor
Discover answers to commonly asked questions regarding the usage of Samsung Health Monitor. Gain insights on compatibility, device support, international usage, app installation, and other relevant topics to make the most of this health monitoring application.
Get quick answers to common queries about using Samsung Health Monitor in this FAQ guide.
In this guide, we'll cover important aspects such as downloading the app, setting up a phone lock, the need for a USIM, minimum OS version requirements, and device compatibility.
- Connect your smartphone and watch using the Galaxy Wearable app.
- Ensure that your watch has the latest software by navigating to "Galaxy Wearable app > Watch settings > Watch Software Update > Download and Install".
- Once the watch software is updated, locate the Samsung Health Monitor icon on your watch.
- Download the Samsung Health Monitor app by selecting the icon and initiating the app download process.
Your blood pressure values and ECG records are significant personal information. To ensure accurate blood pressure measurements, it is crucial to set a lock on your smartphone. This helps maintain the privacy and security of your health data.
If an issue occurs while in use, it is necessary to efficiently identify the cause and handle it. To reliably support the quality and reliability of the service/product, we currently support only Samsung devices.
The availability of the Samsung Health Monitor service may be limited or restricted when users travel to countries where the service is not supported. Additionally, performing a factory reset on the phone or reinstalling the app may also result in temporary unavailability of the service. It is important to note that the service may not be accessible in certain overseas territories or regions unless explicitly specified. However, Samsung plans to expand the service area in the future. Therefore, Samsung Health Monitor can only be used in countries where it has been officially released.
Galaxy Watch Active2 and later released
A-BP) The previous model is not a specification for a sensor that can measure blood pressure. We need a higher-performance sensor than a sensor from an existing product that measures only the heart rate only. Because blood pressure measurements use the Pulse Wave Analysis (PWA) method, accurate analysis of the pulse shape is needed. These specifications are being applied from Active2 onwards.
A-ECG) Electrode sensors are required for ECG measurements, but they are not mounted on previous models.
The Galaxy Watch offers a variety of functions and the Watch itself is a general electrical and electronic device rather than a medical device.
The scope of the application's use area is limited to countries on which it is registered and the registrations is effective. For this reason, when the app is running, it determines the country information of the cell phone and the area of the connected network. Therefore the cell phone has to be registered to cellular network with a SIM card inserted in it.
Since the Samsung Health Monitor app does not work on the premise of an account base, Both BP and ECG widgets may be visible even for children's accounts. However, the age is checked during the onboarding process, and BP and ECG measurement cannot be used if user is under the age of 22.
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