What is your return policy?

Unopened sealed products in their original condition can be returned including change of mind returns.

We regret to inform you that returns due to change of mind for opened items will not be accepted.

We accept returns of products for purchases up to 14 days of delivery only if the products delivered are not what you ordered (the model or color is different from what is indicated on the order summary). If your product is not returned with all original items (such as manuals, remotes, cables, etc.) received with it, we may reject the return entirely.

• If you wish to return a product that came with a free promotional item, all items must be returned together to get a refund. Samsung will be entitled at its sole and absolute discretion to refuse or accept the return of a product that came with a free promotional item. Samsung will reduce the retail price of the promotional gift from the total order amount.

• If you wish to return a package product that has been purchased at a discounted price during the promotion period of Samsung.com, all the products in the package must be returned together at once to get a refund of the payment.


The following reasons for returning an item due to change of mind are not valid :

• If the product (including components) is damaged after opening due to the consumer's responsibility (damage, flooding, etc.)
• For custom-ordered products (e.g., stamping your name on the product surface)
• If personal hygiene items (earphones, Bluetooth headsets, wired headsets, headphones, etc.) are unpacked
• In case the value of the product is damaged because the product packaging has been opened and used or installed (except in the case of opening the packaging to confirm the contents)
• If some of the product components (manual, remote control, cable, etc.) are lost or missing.