Expert Care
Expert Care
Give your home appliances
the professional care they deserve.
From Expert Cleaning to Filter Care our team of Samsung Experts is just a click away and will deliver
premium care right to your doorstep.
Whether it's your Refrigerator, Washing Machine, Dryer, Air Conditioner, Air Purifier, or Jet™ Vacuum model,
we've got you covered with our specialized cleaning services.
Book now
Benefits of S-Care
Expert Cleaning & Filter Care
  • Benefits of S-Care
    Farewell unpleasant odours and mould
  • Benefits of S-Care
    Optimise appliance performance and efficiency
  • Benefits of S-Care
    Genuine equipment and cost-effective service by Authorised Samsung Experts
  • Benefits of S-Care
    Improved hygiene, which includes dirt, grime, and debris removal for cleaner and healthier surroundings
  • Benefits of S-Care
    Prolonged appliance lifespan and reduced risk of system failure
  • Benefits of S-Care
    Complementary diagnostics by Authorised Samsung Experts
  • Benefits of S-Care
    Farewell unpleasant odours and mould
  • Benefits of S-Care
    Optimise appliance performance and efficiency
  • Benefits of S-Care
    Genuine equipment and cost-effective service by Authorised Samsung Experts
  • Benefits of S-Care
    Improved hygiene, which includes dirt, grime, and debris removal for cleaner and healthier surroundings
  • Benefits of S-Care
    Prolonged appliance lifespan and reduced risk of system failure
  • Benefits of S-Care
    Complementary diagnostics by Authorised Samsung Experts
*There is no 3rd party involvement for your services.
Purchase your S-Care Customisable Services
  • Expert cleaning
    Expert Cleaning
    (Service 1)
    Ensure optimal performance and longevity of your Samsung products with our trained experts by giving them a deep clean to wash away all your worries.
    Get yours
    AC WM Fridge Jet
  • Filter care
    Filter Care
    (Service 2)
    Our Samsung experts provide an exclusive service for a healthier environment, which includes a deep cleaning and HEPA filter replacement which ensures peak efficiency for years to come.
    Get yours
    Dryer Purifier
  • Extended warranty
    Extended Warranty
     
    Get up to 2 years of extended warranty for your Samsung products. Even if you didn't buy from samsung.com, you can still get S-Care Extended Warranty Standalone within 60 days of purchase.
    Get yours
    AC WM Fridge Jet Dryer Purifier
*Service details for each product may vary, please check each service information page for details.
*Please check the table below for detailed service information by product.
All you need to know about your S-Care
Experience the best care with
S-Care Expert Cleaning
It is essential to maintain your Samsung appliances to ensure they perform at their best.
  • Process 1
    Convenient and
    Comprehensive Cleaning
    Enjoy a healthier home with our thorough cleaning service for home appliances. Our experts dismantle, clean, and reassemble each component for peak efficiency, removing dirt, germs, and dust. Book now!
  • Process 2
    Filter and Consumable
    Management
    For products equipped with filters enjoy a hassle free filter management and replacement including antibacterial cleaning and exterior UV sterilization. To maximize the benefits of your home appliances its recommended to purchase this service every 6 months.

    • Air purifier: Dust Filter cleaned and HEPA filter replacement
    • Dryer: All in one filter
  • Process 3
    Detailed report for home
    appliances inspection
    Each service includes a detailed inspection report that includes a free health checkup on your home appliance and will be shared upon completion of the service.
*Please note that for some products, product subscription may not be available, and service details provided by the product may vary.
Book now
Service Type Category Pack Code Price
Expert Cleaning RAC P-RAC-LXXXS07 AED 299
Service Type Category Pack Code Price
Expert Cleaning Up to 15kg P-WM-LXXXW02 AED 299
Above 16kg P-WM-LXXXW03 AED 329
Top-load P-WM-LXXXW01 AED 299
Service Type Category Pack Code Price
Expert Cleaning 255-499 L P-RE-LXXXR01 AED 238
500-700 L P-RE-LXXXR10 AED 270
Service Type Category Pack Code Price
Expert Cleaning Jet Series P-VC-LXXX000 AED 199
Service Type Category Pack Code Price
Filter Care 1 Filter
(AX32/40/60)		 P-AX-LXXXS21 AED 299
Service Type Category Pack Code Price
Filter Care Upto 10 Kgs P-WM-LXXXW05 AED 299
Above 10 Kgs P-WM-LXXXW06 AED 329
*The prices for Expert cleaning and Filter care are accurate as of June 2024, but Samsung reserves the right to modify them at any time.
How to buy your S-Care Service?
  • Step 1
    Step 1. Purchase
    Expert Cleaning
    Purchase your service exclusively from eStore.
  • Step 2
    Step 2. Schedule
    Your Service
    Once your order is complete, Samsung Call Centre will contact you to schedule the date and time of your service.
  • Step 3
    Step 3. Expert
    Assignment
    Expert Cleaning Service will be conducted by a Samsung Expert and report will be provided.
  • Step 4
    Step 4.
    Scheduled Visit
    On the scheduled date and time of service, our Samsung Expert will visit your location. Post service, a detailed report will be shared with the customer.
Frequently Asked Questions
Find your answers here
  • How far in advance do I need to schedule an appointment for the cleaning service?
  • Appointment should be scheduled at least 72 hours and the Expert Care service will be arranged upon the availability.
  • What are the signs that my appliances need cleaning/filter change?
  • Signs that indicate your appliances require cleaning or filter changes include decreased efficiency, unusual noises, odors, and visible dirt buildup. Regularly monitoring these factors helps maintain optimal performance.
  • Can you provide a comprehensive list of what is included in the cleaning service of each appliance?
  • A comprehensive list of what's included in our cleaning service varies per appliance. Generally, we cover major components, filters, and interior/exterior surfaces.

    Expert Cleaning
    Washing Machines Refrigerators Room Air Conditioners Jet Vacuum Cleaner
    Parts Cleaning Drum, Front & back tub, Door diaphragm, ASSY detergent drawer, Inlet filter & Drain filter. Shelves, drawers & guards. Machine room cleaning (Compressor & Condenser area) Drain hose, fan & condenser coil. AC indoor unit filter, AC evaporator coil (Washing & fogging). Replacement of dust filter (1/year).
    External, Internal cleaning & sanitizing UV sterilization, Non toxic disinfectant chemical fogging & clean the exterior with antibacterial micro fiber cloth. REF & freezer room, Door gasking cleaning, UV sterilization & clean the exterior with antibacterial micro fiber cloth. AC indoor cover (body) [Wiping], AC outdoor unit condenser. Dustbin, Mesh grille filter, Adjustable pipe & brush cleaning, UV sterilization & clean the exterior with antibacterial micro fiber cloth.


    Filter Care
    Dryers Air Purifiers
    Filter cleaning / Replacement Replacement of dust filter (1/year). Pre filter cleaning. Replacement of dust filter (1/year).
    External, Internal cleaning & sanitizing UV sterilization, Non toxic disinfectant chemical fogging & clean the exterior with antibacterial micro fiber cloth. REF & freezer room, Door gasking cleaning, UV sterilization & clean the exterior with antibacterial micro fiber cloth.
  • Does the Filter Care Service include a thorough cleaning of the entire unit?
  • The Filter Care Service focuses primarily on replacing the HEPA filter and cleaning the dust filter, but it doesn't encompass a complete cleaning of the entire unit.
  • What is the usual duration of the cleaning process for every appliance?
  • The typical duration of the cleaning process depends on the type and size of the appliance. Our experts will provide an estimated timeframe upon booking.
  • How can I book Expert Cleaning or Filter Care service appointment?
  • Welcome Call will be given by our customer support team for scheduling your Expert Care Service once the purchase of the Expert Cleaning or Filter Care is done via Samsung.com
  • If the device is Out of region, Can I still purchase Expert cleaning service?
  • Out-of-region appliances may be eligible for our cleaning services, subject to availability and compatibility. Please contact our customer support team for further assistance.
  • How many times can I utilize a single care pack after purchasing it?
  • Each care pack can be utilized once, and additional packs can be purchased as needed.
  • Can I schedule multiple appliances to be cleaned during the same appointment?
  • Sure, it is possible to schedule multiple appliances during the same appointment. Our customer support team will coordinate with you regarding the appointment.
  • Can I purchase the service for specific appliances as a package, or is it only available individually?
  • Currently, our Expert Cleaning service is available for individual appliances. We do not offer packages that cover multiple appliances at this time. However, we recommend keeping an eye on our website or contacting our customer support for updates on potential changes in our offerings. We always strive to enhance our services to better serve our customers' needs.
  • Will the expert provide a checklist of tasks provided during the repair?
  • Yes, our certified experts will provide a detailed checklist of tasks performed during the Expert Cleaning service. They will also demonstrate the visible differences between the appliance's condition before and after the cleaning process. This ensures transparency and helps you verify the effectiveness of the service.
  • Do I need to prepare my appliances in any way before the service?
  • While our certified experts take full responsibility for providing thorough cleaning services, there are a few preparatory steps you can take to ensure efficient and effective service:

    Clear the area around the appliance: Ensure that the surrounding space is clear and accessible for the expert to work comfortably.
    Disconnect the appliance: If possible, disconnect the power supply to the appliance before the expert arrives. This will allow them to proceed directly with the cleaning process.
    Remove delicate items: If you have any delicate items, such as glass shelves or plastic trays, inside the appliance, please remove them beforehand to prevent accidental damage. By taking these precautions, you can help facilitate a smooth and hassle-free cleaning experience for both yourself and the expert.
    For refrigerators, it is essential to empty the contents before the service. This allows our certified experts to clean every corner of the appliance effectively without causing any damage to your food items. So, please make sure to empty the refrigerator before the scheduled cleaning appointment.
  • Will the experts inspect other parts of my appliances for potential issues during the cleaning?
  • Before and After the cleaning process, Samsung Expert will do the pre-testing and post-testing to inspect if any issues for the appliance and inform the customers.
    If there's issues regarding operation, customers may be advised for receiving the normal service to get it fixed (not in the scope of expert care) .
  • Can I request additional services such as minor repairs or part replacements during the service?
  • While our certified experts are trained to identify common issues during the cleaning process, they are primarily focused on providing expert cleaning services. Any necessary repairs or part replacements should be addressed separately via a dedicated repair service. To request repair services or schedule a separate appointment for repair, please contact our customer support team. Thank you for bringing this to my attention.
  • Will the experts provide recommendations for ongoing maintenance after the cleaning?
  • After completing the cleaning, our experts will provide recommendations for ongoing maintenance to maximize the benefits of the service.
  • Is there a customer support hotline or chat available if I have questions during the service?
  • A dedicated customer support hotline and live chat are available for any queries or concerns during the service.
  • If my appliance becomes defective before the scheduled cleaning service, can the repair and cleaning be performed simultaneously?
  • In that case, please schedule a repair appointment as soon as possible. Once the repair is completed, you can then proceed with the cleaning process.
  • If my product is only slightly broken but still usable, can the expert fix it and perform the expert cleaning without extra charge?
  • If your appliance requires additional repairs beyond cleaning during the service, our experts will notify you and provide an estimate for the extra work. You'll have the final say on whether to proceed with the repairs.
  • What safety measures do your experts take during the cleaning process to ensure the appliance and surrounding area are not damaged?
  • Safety measures taken by our experts include wearing protective gear, using appropriate tools, and adhering to established procedures to prevent accidents and damage to your property.
  • Will the cleaning service be conducted at my premises, or will the appliance need to be collected and serviced at Service center?
  • For Washing Machine, there will be disassembly and assembly at customer's premise yet the expert care service will be performed in the service center. For the other appliances, the service will be completely conducted at customer's premise.
  • Can I request Before/after photo of the cleaning process?
  • The completion report provided to you after the Expert Cleaning service includes both before and after pictures, showcasing the improvements made to your appliance. These pictures serve as visual proof of the thoroughness and effectiveness of our cleaning process.
  • Can I schedule future service appointments in advance for convenience?
  • Future service appointments can be scheduled in advance for added convenience. This ensures your preferred dates and times are reserved and reduces wait times.
  • How do I provide feedback or report any issues encountered during or after the service?
  • Feedback or issues encountered during or after the service can be reported to our call center or online support. Your input helps us continually improve our services.
  • Will the service experts wear protective gear while working in my home?
  • Experts will wear protective gear, such as gloves and masks, while working in your home to maintain hygiene and protect against potential hazards.
  • Can I reschedule or cancel my service appointment if needed? If so, what is the process?
  • Rescheduling or canceling your service appointment can be done only through call center or chat support.
  • Can I provide access to my home for the service appointment if I'm not available?
  • For security reasons and to ensure optimal service delivery, we strongly recommend that customers be present during the Expert Cleaning service appointment. Being present allows you to directly communicate with the certified expert, ask questions, and observe the work done. Moreover, please note that Samsung is not liable for any losses or damages incurred when customers are not present during the service appointment.
  • Are there any additional fees or charges not included in the initial service cost?
  • No, the price quoted for our Expert Cleaning service includes all necessary costs associated with providing the service. There are no hidden fees or extra charges not mentioned during the booking process.
  • Can I request a demonstration of the cleaning process before scheduling a service appointment?
  • Requesting a demonstration of the cleaning process before scheduling a service appointment isn't standard practice. However, you can discuss it with the our certified expert during the welcome call and he can simply explain the cleaning process to you.
  • What happens if my appliance requires additional repairs beyond cleaning during the service?
  • If your appliance requires additional repairs beyond cleaning during the service, our experts will notify you and provide an estimate for the extra work. You'll have the final say on whether to proceed with the repairs.
  • What does Samsung Expert Cleaning service include for room air conditioner?
  • Samsung Expert Cleaning service includes a comprehensive deep cleaning of your Samsung Air conditioner and a complete health check-up to ensure optimal performance.
  • How often should I opt for the Expert Cleaning service for my room air conditioner?
  • We recommend scheduling an Expert Cleaning annually to maintain the efficiency and longevity of your RAC unit.
  • How long does the Expert Cleaning service take for my room air conditioner?
  • The cleaning process typically takes about 2-3 hours per unit, depending on the condition and complexity of your air conditioning system.
  • What are the benefits of the Expert Cleaning service?
  • Regular expert cleaning can increase energy efficiency, improve air quality, extend the lifespan of your unit, and reduce the likelihood of breakdowns.
  • Can Expert Cleaning reduce my energy bills?
  • Yes, by ensuring your RAC runs efficiently and without obstructions, our service can help reduce energy consumption of the unit.
  • What signs indicate my room air conditioner needs an Expert Cleaning service?
  • If you notice decreased airflow, weak cooling, unusual noises, or higher than normal energy bills, it might be time for an expert cleaning.
  • What if I don't have enough space in my home or I don't want to make the cleaning in my home. Is it possible to do the cleaning in the service center?
  • For Washing Machine and Jet, both will be handled in service center for the expert care service after collection. For the other appliances, please inform the customer support team during the welcome call and we will strive for offering the best solution for the special cases.
  • Are there any specific steps to be done by the customer before the experts visit for Refrigerator Expert Cleaning?
  • To prepare for the Refrigerator Expert Cleaning, kindly remove all food, beverages, and other items from the refrigerator beforehand. This ensures that our experts can provide the service within the designated time slot without any disruptions.
  • When will my washing machine be collected for an Expert cleaning?
  • Collection will be conducted between Monday to Friday and the appliance will be return maximum 3 days.
  • Whats the duration of the filter care service for the Air purifier and for the dryer?
  • The Air Purifier and Dryer Filter Care Services typically take around 30 minutes each to complete.
  • Are cleaning services and repairs performed together?
  • Cleaning services and repairs are separate procedures. If your appliance needs both, they will be handled individually. Cleaning services focus on maintaining hygiene and functionality but do not cover repairs. Any necessary repairs will be assessed and charged accordingly.
  • What if my appliance found defective when pulled out to ASC for cleaning, as I do not want to pay an extra amount for repair and want to cancel the cleaning service?
  • In case your appliance is found to have critical defects upon inspection at the Authorized Service Center (ASC) for cleaning purposes, you will be responsible for covering any additional costs associated with repairing those damages. Canceling the cleaning service due to unexpected repair fees is possible; however, this might result in cancellation fees.
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with confidence
"Samsung Expert" offers thorough professional cleaning services and filter replacements.
Get Expert Cleaning Get Filter Care
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Get all your queries answered. Just apply through our Samsung S-Care dedicated call centre service!
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