Total care. Total assurance. Total control.
Samsung Care+ for Business
Device protection plan to maximize your business continuity
Customized coverage for your unique business needs
The devices that power your business are an investment. That’s why we’ve created a range of service packs to protect your investments with precisely the right amount of coverage you need to keep them going.
Cover everything from the everyday to the unexpected
From slippery hands to getting into the wrong hands, rest easy knowing your devices are always covered, no matter what. This includes accidental damage for everyday hiccups as well as hassle-free repairs.
Keep work moving, no matter what happens
Rest easy knowing you always have devices on deck. From getting you a backup device in a flash to quick and easy exchanges, we make it painless to keep business moving.
We have your business covered
Serviced and guaranteed by Samsung
All repair services follow Samsung’s strict quality repair
standards. Your damaged devices will be fixed like brand-new
with Samsung genuine components by our expert technicians
at authorized service centers.
Plan for the
unplanned
Humans will be humans, and that’s okay.
Samsung Care+ for Business gives you an assurance
that unexpected device issues won’t disrupt your work
–throughout the entire device lifecycle.
Effortless and
hassle-free
Just walk in, get support, and walk out. We recognize all devices
covered by Samsung Care+ for Business, making it easy for
any of your employees –from end-users to finance to IT admins–
to get back up and running.
Service at Your Door Step
By offering various access points, the service team will reach you wherever you are. Benefit from our special accessibility programs.
Door to door service: pick up for repair and delivery after repair at your door.
Moving service: we can customize moving service centers to serve your project in the most rural locations.
In house workshop: if you need a dedicated workshop managed by Samsung at your location. No problem we can do it.
Benefits for your business
Samsung Genuine Parts
Get your phone fixed
and looking brand new.
Authorised Service Centre Repairs
Trust your phone with expert
technicians.
Extensive Cost Savings
Save big on extensive repairs with
specified deductible per claim.
Accidental Damage Repair
Get liquid damages and cracked screens fixed with
accidental damage coverage up to 2 years.
Door-to-door service
Get your device repaired from the comfort
of your location or office.
*Available in select cities
GCC coverage
Samsung Care+ is valid in the UAE,
Qatar, Kuwait, Bahrain, and Oman
How to buy
Get in touch with our sales team to discuss the best options for your business.
For B2B customers and bulk order:
service.b2b@samsung.com
Customer Care: 800-SAMB2B
Already a customer?
Log in to samsungknox.com to access Dashboard
Need help on how to claim your service?
Customer Care: 800-SAMB2B
Email ID: service.b2b@samsung.com
Samsung Care+ for Business is here
when you need it
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Find out more
Frequently Asked Questions
Answer to the most common questions about Samsung Care+
-
Q. What is Samsung Care+ for Business?A. Samsung Care+ for Business brings together a range of products that are meant to safeguard your device against any accidental damage or liquid damage, technical or mechanical failure. There are two plans custom created for your smartphones.
• Samsung Care+ for Business (2 Years) (2 Years Accidental damage/Liquid damage +1 Year Extended Warranty)
• Samsung Care+ for Business (3 Years) (3 Years Accidental damage/Liquid damage +2 Years Extended Warranty) -
Q. What are the benefits of each of these products?
Samsung Care+ for Business (1 Year) (Accidental damage/Liquid damage only), as the name suggests covers the complete phone from any kind of accidental damage or liquid damage. This plan covers any physical or liquid damage to your device for one year.
Samsung Care+ for Business (2 Years) gives you complete peace of mind for 2 years where we protect your phone against any accidental damage or liquid damage, technical or mechanical failure.
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Q. Is cosmetic damage covered?A. Cosmetic damage such as scratches and dents aren’t covered, but cracked screens are.
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Q. Can I buy multiple Samsung Care+ plan for one device?A. No, for one IMEI number, only one Samsung Care+ plan can be bought throughout the life of the device.
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Q. Where and how can I submit a claim for my Samsung Care+ plan?A. You can submit a claim request by:
1. Contact us: Reach us out by contacting Samsung call center to request for support
2. Self drop-off: Visit a Samsung Authorized service center and submit the device for repair.
3. Pick up & drop: Schedule a pickup of the device for repair. -
Q. Do I need to pay any deductible/excess while raising a claim?A. Yes, you need to pay a deductible fee while raising a claim. Kindly refer the terms and conditions for more details on the same
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Q. Is pick-up and drop facility available for device repairs?A. Yes, you can choose to avail pick-up & drop facility totally free of cost at the time of raising the claim. This service is available UAE, Qatar, Oman, Kuwait and Bahrain
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Q. What if my phone is replaced during claims process?A. If it is decided your phone needs to be replaced, the Samsung Care+ policy and its remaining protection plan shall be transferred to the new phone received.
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Q. Will I get Samsung Care+ for Samsung phones purchased outside UAE?A. No. Samsung Care+ is only available for phones purchased in UAE.
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Q. I want to cancel my Samsung Care+; shall I get a refund on the days remaining?A. No, Samsung Care+ plan once bought cannot be cancelled and hence no refund is possible.
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Q. How many times can I request for a repair under the Plan?A. Please find the below claim limit mentioned under the different plans
• Samsung Care+ for Business (1 Year) (Accidental damage/Liquid damage only) – 1 accidental damage/liquid damage claim during 12 months
• Samsung Care+ for Business (2 Years) (2 Years Accidental damage/Liquid damage +1 Year Extended Warranty)
- 2 accidental damage/liquid damage claims during 24 months & unlimited claims up to invoice value under Extended warranty
Kindly refer the terms and conditions for more details on the same -
Q. How can I check the status of my claim?A. You can check the status of your claim on Samsung My Page - Book & Track Repair Status | Samsung Gulf
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Q. My device is stolen, can I claim it under Samsung Care+ Plan?A. Samsung Care+ Plans do not cover theft and loss of the device.
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Q. What happens to my personal data which is there in the device? How will you ensure the same is not misused?A. Please take back up of your personal data before you hand over the device as during repair it could be formatted.
Sales Enquiries
Get in touch with our sales team to discuss the best options for your business.
Direct Call
Technical Support
Need support? Get in touch with our experts for product-specific support and technical assistance.
Contact us
We will help you find the right solution for your business.
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