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Product Support

Get help, find answers, download drivers, manuals and more.

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      Change of Call Center Support Timings

      To provide you with better support for Samsung products and services, the call center will provide a Monday to Friday support in United Arab Emirates and Sunday to Thursday support in Bahrain, Kuwait, Oman, and Qatar from 9AM to 7PM starting from 11th April 2025.
      The online store and Samsung wallet support will be supported 7 days a week from 9AM to 7PM.
      The live chat and Whatsapp service will remain at your service 24/7.

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      SUPPORT NEWS

      We're rewarding you for a greener future

      The Samsung Recycling Program is part of the environmental and social governance. We'll reward you for a greener future.

      Through this program, you can recycle your old phones at Samsung Service Centers across the UAE. Not only does your old phone get a new life, you will get a voucher up to AED 300 towards a new device from Samsung online store.

      Everyone wins. Especially the environment.

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      SUPPORT ALERT

      Going green never looked so epic!

      Its the little things that make a difference.

      When you buy an S23 series from samsung.com, you can replace your old Galaxy phone battery for only 30 AED.

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      Find additional info

      Warranty Information
      Warranty Information Warranty Information

      Learn the local warranty policy of Samsung products in the Gulf region
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      Conscious Consumerism Service
      eco eco

      Discover eco-conscious practices for Samsung services, including energy-efficient devices, recycling options, and paper waste reduction.
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      Samsung Members Community
      Samsung Members Community Samsung Members Community

      Share tips, reviews, and your own brilliant solutions with other Galaxy users in the Community.
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      News and Alerts
      Samsung Top Loader Washing Machine Safety Recall Samsung Top Loader Washing Machine Safety Recall

      Get to know about the latest News and Alerts
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      Recommended Maximum Repair Price
      Recommended Maximum Repair Price Recommended Maximum Repair Price

      Check out the updated maximum price of screens for selected Galaxy devices and Samsung TVs. Check out also the repair charges by defect for home appliances.
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      Mobile Warranty Checker

      Get information warranty of your Samsung phone, tablet, or wearable based on EULA activation.
      Check here

      Data Transfer Guide
      Data Transfer Guide Data Transfer Guide

      Gives you the freedom to move your contacts, music, photos, calendar, text messages, device settings and more to your new Galaxy device.
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      Smart View
      Smart View Smart View

      Discover a smarter viewing experience with the app that lets you seamlessly share content from your mobile and PC to your Samsung Smart TV.
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      Galaxy Battery
      Galaxy Battery Galaxy Battery

      Check out how you can take better care of your battery through proper use and charge.
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      B2B Service FAQs

      Get Self help guides on how to use the Samsung B2B products and services.
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      Get Remote Support
      Get Remote Support Get Remote Support

      Enable a Samsung expert to remotely connect to your device via a tech support app to troubleshoot, offer guidance, solve issues and optimise performance.
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      Samsung Flow
      Samsung Flow Samsung Flow

      Experience seamless connection between your Galaxy Tab Pro S (PC) and Galaxy Smartphone.
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      Safe Battery Use
      Safe Battery Use Safe Battery Use

      Learn about the proper use of battery in your Smartphone
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      Track Your Service
      Track Your Service Track Your Service

      Get updates on your Samsung product's repair status
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      Interactive Guides
      Interactive Guides Interactive Guides

      Check out the simulators for mobile phones, TV, IT products, and Home Appliances of Samsung. Learn how to use the product interactively.
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      Your Service
      Your Service Your Service

      Log in with Samsung Account and register your product and avail different services to get the best online support for your Samsung product.
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      Keep your Samsung Account secure
      Keep your Samsung Account secure Keep your Samsung Account secure

      Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
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      Product Authenticity Checker
      search search

      An easy way to be sure about your product authenticity
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      Explore

      Stories that inspire you to do more with your Samsung devices.
      Go Explore

      Maintenance mode
      Maintenance mode Maintenance mode

      How to use Galaxy Maintenance mode to secure your device when a repair is in progress
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      Back up & Restore data
      back up and restore icon back up and restore icon

      Find out the various ways to backup and restore data on your Galaxy device.
      Read more
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      How to

      Useful Guide for Home Appliances Useful Guide for Home Appliances
      Useful Guide for Home Appliances Useful Guide for Home Appliances
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      Useful Tips for Galaxy Useful Tips for Galaxy
      Useful Tips for Galaxy Useful Tips for Galaxy
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      Manuals & Downloads Manuals & Downloads
      Manuals & Downloads Manuals & Downloads
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      Tips to Use Smart TV Tips to Use Smart TV
      Tips to Use Smart TV Tips to Use Smart TV
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      Get solutions for your device Get solutions for your device
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      How to create a Samsung Account and its benefits How to create a Samsung Account and its benefits
      How to create a Samsung Account and its benefits How to create a Samsung Account and its benefits
      Learn more
       

      Interactive TV Simulator

      Learn more about your TV and take advantage of all the latest functions using our Smart Interactive Simulator.
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      Interactive TV Simulator Interactive TV Simulator
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      Online support

      Live Chat

      We are pleased to assist you with any inquiries you may have. Feel free to reach out to us 24/7, every day of the week.

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      WhatsApp

      We are pleased to assist you with any inquiries you may have. Feel free to reach out to us 24/7, every day of the week.

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      Sign Language Chat

      We are pleased to assist you with any inquiries you may have. Feel free to reach out to us 24/7, every day of the week.

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      E-mail Us

      We are pleased to receive your inquiries all week for 24 hours.

      Send us mail

      Email to CEO

      We are pleased to receive your inquiries all week for 24 hours.

      Email to ceo

      Samsung Community

      Log in with your Samsung Account and join the community and engage on different topics and discussions.

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      Contact Us

      Online

      There are a number of a different ways of contacting us via Live Chat, Email and more
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      Call

      Speak to one of our dedicated team of experts
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      Face to face Support

      Search the nearest Samsung Service Centers in your area.
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