My Page

top_hero
Subscriptions
Manage your water filter subscriptions

Looking for other subscriptions?

Check the subscription settings on your service provider account.
My Benefits Wishlist

Rewards

Available now
0 PTS
Equal to $0
Pending
0 PTS
Equal to $0

My Rewards

Use your points as currency to pay for your purchases on Samsung.com and the Shop App.

My Products

Request service or check warranty status for registered products.

Have a new product?

Get exclusive benefits of product registration!

Have a new product?

Get exclusive benefits of product registration!

SmartThings app connected devices are automatically registered. To deregister your product, select Remove Product.
X
Care SMS
Get personalized messages about your product
Receive personalized Care messages to get the most out of your product, warranty updates, service information, and more. Provide a mobile phone number for product updates.
Mobile phone number*
Opt-in text messages
Opt-in text messages
Cancel
*By submitting your phone number, you agree to receive automated text messages about your product. Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Message frequency varies. Messaging and data rates may apply. View Terms & Privacy
X
Care SMS
Welcome to Care Text Messages!
You will receive personalized Care messages to get the most out of your product, warranty updates, service information, and more.
Notifications
Get personalized messages with tailored support content on how to fully utilize your product.
Service Feature
Receive notifications on your repair service, product warranty status and software updates.
24/7 Agent Support
Text HELP for live agent support anytime, anywhere 24/7.
X
Care SMS
You are currently receiving Care text messages
You have been opted-out of Care text messages
We’ve updated your contact number
You will not received messages with Care Messages. If can always Opt back-in for exclusive benefits and notifications.
You will receive personalized Care messages about your product which include how to get the most out of your product, warranty updates, service information, and more.
• • • - • • • -
Close
Close
Manage notifications
Enter a new mobile number*
Enter a new mobile number*
Confirm your mobile number
Try again
The number you provided does not match the number in our records. Please re-enter the number your opt-in with.
Try again
Submit
Submit
Cancel
*By submitting your phone number, you agree to receive automated text messages about your product. Messaging and date rates may apply. Read our Privacy Policy.

Potential Free repair

This product may be eligible for a one-time free repair. click continue to check your eligibility and set up a repair by phone call.

Call required

Please follow up your repair request with our authorized service center-Total Tech Solution. Phone Number:201–672-9501

Warranty expired

The product warranty has expired. If you choose to continue, out-of-pocket costs will apply.

It appears your product has been refurbished by an organization other than Samsung. We will be unable to provide repairs and suggest you contact the place of purchase
To further assist with your repair request, please call us at 1-800-SAMSUNG or schedule a callwith Samsung Pro.
Your Service Details (Mail In)



Customer Contact
Mobile:
Email:
Product Information
Model Number:
Status
Warranty
Manufacture Warranty valid
through: Date not available
Service Request Number
Customer Unit Receive Date
Date not available
Expected repair date
Date not available
Ship Date
Date not available
Repair Completed Date
Date not available
Tracking Number (to Samsung)
Model Number:
Carrier Name
Tracking Number (from
Samsung)
Your Service Details (In Home)



Appoinment Date
Service Request Number
Product Information
N/A
Warranty
Warranty Unknown

COVID-19 notice

Due to the health concerns of our Service technicians, you will need to revisit after 14 days to request service. We apologize for any inconvenience.

My Orders

Take control of your recent Samsung orders, track orders, cancel an order, or a return.

Alt Text Alt Text

Need help on your order?

You can always contact us through live chat, scheduling a call, or email.

Recent Orders

Order Number

Order Date

Total

Order Status

Order details

View full order details for more information.

You have no recent orders.

My Community

Amazing things happen when people come together.

Ask your Community

Explore your new hub for all things Samsung and beyond.

Join the Conversation

Connect with Samsung experts, super-fans, and other Community members for tips on features and how to get the most out of your Samsung product.
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
auto-contact_us-pc-2x auto-contact_us-pc-2x

1This warranty extension applies to noncommercial use of your product only

*Samsung Rewards Points will be reflected in your account anywhere between 15-45 days from your date of purchase on products that have not been returned during the return period (15-30) days. 

Samsung Account required for network-based smart services, including streaming apps and other smart features. Separate [connected] computer, mobile or other device may be necessary to create/log in to Samsung Account. Without Account log in, only external device connections (e.g., via HDMI) and terrestrial/over-the-air TV (only for TVs with tuners) available. If you do not have a Samsung Account, you can easily create one here: https://account.samsung.com/membership/intro it’s free to sign up; terms apply.