Certified care by Samsung experts
Samsung Care+ is provided by Samsung authorized technicians who are trained to repair Samsung Galaxy devices.
Accidents happen but Samsung Care+ has you covered
Enjoy peace of mind with Samsung Care+, a wide-ranging mobile care plan for your new Galaxy device. You’ll stay worry-free beyond the standard warranty, with complete protection for all accidental breakage and breakdown for up to 2 years. Whatever happens, our Galaxy experts will work to help get you back on track.
Here's what's covered
Hardware repairs
Get fast, convenient repairs using genuine Samsung parts, from our authorised technicians.
Battery replacement
Stay powered up with quick and easy battery replacements.
Water
damage
Get hassle-free repair services for accidental damage caused by water or other liquids.
* Premium offer only.
Software coverage
If your device isn't running smoothly, we'll check and fix the issue.
2 claims within 3 years
Make up to 2 claims for repair or replacement within 3 years, and save with a low deductible per claim.
How much does it cost?
|
Device |
Samsung Care+ |
Samsung Care+ |
||||||
|---|---|---|---|---|---|---|---|---|
|
12 Months |
24 Months |
24 Months |
36 Months |
|||||
|
1x Screen |
2x Screen |
2x Accidental Damage |
2x Accidental Damage |
|||||
|
Once Off |
Per Month |
Once Off |
Per Month |
Once Off |
Per Month |
Once Off |
Per Month |
|
|
Galaxy Z Fold6, Galaxy Z Flip6, Galaxy Z Fold5, Z Flip5, Z Fold4, Flip4, Z Fold3, Flip3 |
R1999 |
- |
- |
- |
R2499 |
R169 |
R3499 |
R199 |
|
Galaxy S24 Ultra, S23 Ultra, S22 Ultra, S21 Ultra, S20 Ultra, Note20 Ultra, Z Fold6, Z Flip6 |
R1399 |
R109 |
R1699 |
R129 |
R2499 |
R149 |
R2999 |
R179 |
|
Galaxy S24FE |
R499 |
R85 |
R1499 |
R99 |
R1999 |
R129 |
R2499 |
R159 |
|
Galaxy S24, S24+, S23+, S23, S23FE, S22+, S22, S21+, S21, S21 FE, S20 FE, Note 20 |
R999 |
R85 |
R1499 |
R99 |
R1999 |
R129 |
R2499 |
R159 |
|
Galaxy A55, A54, A53, A52, A52s, A73, A72 |
R699 |
R59 |
R999 |
R75 |
R1499 |
R99 |
R1999 |
R129 |
|
Galaxy A35, A34, A33 5G, A32 5G, A32, A25, A15, A16 |
R499 |
R45 |
R749 |
R59 |
R999 |
R75 |
Not |
Not |
|
Galaxy Tab S10+, Tab S10 Ultra, S9 Ultra, S9+, S9, S9FE+, S8 Ultra, S8+, S8 |
R599 |
R85 |
R1499 |
R99 |
R1999 |
R129 |
R2499 |
R159 |
|
Galaxy Tab S9FE, A9+, A9, S6 Lite, A7 Lite, Tab Active 5 |
R399 |
R49 |
R699 |
R69 |
R999 |
R89 |
R1499 |
R109 |
- 1. Samsung Care+ can only be purchased within 30 days from device purchase date.
- 2. Samsung Care+ prices are subject to change without notice.
- 3. Once off payments can be made via straight or budget.
- 4. Repair fee is payable per incident.
Repair fee for per incident
|
Galaxy Series |
Model |
Repair Fee |
|---|---|---|
|
Z Series |
Galaxy Z Fold6, Z Flip6, Z Fold5, Z Flip5, Z Fold4, Z Flip4, Z Fold3, Z Flip3, Z Fold2, Z Flip |
R1499* |
|
S Series |
Galaxy S24 Ultra, S24+, S24, S24FE, S23 Ultra, S23+, S23, S23FE, S22 Ultra, S22+, S22, S21 Ultra, S21+, S21, S21 FE, S20 Ultra, S20+, S20, S20 FE, S10+, S10, S10e, Note 20, Note 10+, Note 10, Note 9, Note 8, S9+, S9, S8+ and S8 |
R1499* |
|
A Series |
Galaxy A55, A54, A53, A52, A51, A50, A52s, A80, A73, A72, A71, A70, Note 10 Lite |
R749 |
|
Galaxy A35, A34, A33, A16, A15 |
R499 |
|
|
Tablets |
Galaxy Tab S10+, S10 Ultra, S9 Ultra, S9+, S9, S8 Ultra, S8+, S8, S7+, S7, S7 FE, S5e |
R1499 |
|
Galaxy Tab S9FE, A9+, A9, S6 Lite, A7 Lite, Tab Active 5 |
R999 |
Repair Fees Price increase date:
Z Series Devices : R1499 repair fee is applicable for policies created from the 10 July 2024.
S Series Devices : R1499 repair fee is applicable for policies created from the 26 September 2024
Please note the above repair fees affect policies created on the above mentioned dates. All unaffected polices to pay repair fees stipulated on the welcome letter.
- Please refer to approximate service fees at https://www.samsung.com/za/support
- * Samsung Care+ prices are subject to change without notice.
- ** Samsung Care+ coverage may vary by country, model and deductibles may apply.
How is it better than the standard device warranty?
-
Samsung Care+ includes:
Cover Samsung Care+ Standard Samsung Care+ Premium Screen* ✓ ✓ Back Glass ✓ ✓ Battery** ✓ ✓ Mainboard ✓ Liquid Damage ✓ Camera *** ✓ External Casing ✓ Period 12 Months 24 Months 24 Months 36 Months Number of Incidents 1 2 2 2
* Z Series Devices – Inner and/ Or Outer screen protection included
**Battery will only be replaced based on claim repair assessment were deemed necessary by the repair partner
*** Camera repairs only applicable to S24 Series devices.
-
What is not included:∙ Loss of the device
∙ Intentional damage
∙ Cosmetic damage
∙ Theft of any kind
∙ Lack of reasonable care
∙ Damages resulting from normal wear and tear
∙ Device Accessories
∙ S Pen Repairs
∙ Phone Charger Repairs
-
Standard manufacturer warranty includes:∙ Phone malfunctions
∙ Remote diagnostics and setup
∙ Walk-in at 100 national locations
∙ 1-Year battery warranty
∙ Phone health check and customer support
How and where to buy
Getting covered is easy. You can buy Samsung Care+ with your new Galaxy device or within
30 days of your device activation. Just choose one of the online or offline options below.
1. Register online
Click the BUY NOW button and register within 30 days of purchasing your new Samsung Galaxy device.
2. Complete your purchase
Complete the online form and payment section by either completing the debit order or once off payment section. Once off payments can be processed as straight or budget.
3. Relax. You're covered
Once Care+ is activated, you can enjoy your new Galaxy device to the fullest. Plus, check your coverage status anytime on the Samsung Members app.
How to claim your benefits
with Samsung Care+
A Samsung professional will help you find out your device status and purchase Samsung Care+ at your nearest Samsung Customer Service.
STEP 1
Oops! You’ve dropped your device on your way to work- and to your dismay, the screen seems to be shattered. What should you do?
STEP 2
If you are already a Samsung Care+ member, rest easy. We can restore your device quick and easy.
STEP 3
Visit your nearest Samsung Customer Service for authorized, convenient repair services provided by our trained professional.
STEP 4
Pay a small repair fee on-site for the device to be repaired without additional paperwork required. You can get going right back on track.
Contact us here.
If you have an existing Samsung Care+ service plan,
please contact IUA on
admin@iua.co.za or
0860 100 111
For any other info or support regarding Samsung Care+,
please contact us on
careplusza@samsung.com or
0860 726 7864
It’s easy to find your IMEI number
To make a claim or check your coverage, you'll need your 15-digit IMEI number ready. Here’s how to find it:
Method 1
Dial *#06# from your phone. Your IMEI number will appear on your screen.
Method 2
On your phone, go to Settings and then tap "About phone". Look for your IMEI number on the screen. Press and hold your finger on the IMEI number to copy it to your clipboard.
Method 3 (tablets only)
Your IMEI, serial number and model number may be printed on the back of your tablet.
Start here.
Discover the right Galaxy for you
Galaxy S24 Ultra
Galaxy Tab S9 Ultra
Galaxy Watch Ultra
Galaxy Buds3 Pro
* Device and screen images simulated for illustrative purposes.
More information
Frequently Asked Questions
-
What is Samsung Care+?Samsung Care+ is a service plan that offers Accidental Damage Protection to your Galaxy Device.
-
What does accidental damage from handling mean?Accidental Damage from Handling means Accidental Damage caused during normal use.
-
What does Samsung Care+ cover?Samsung Care+ Premium covers accidental damage repairs to your Galaxy device, including a free battery swap with each valid screen repair. Samsung Care+ Standard covers front screen and/or back glass damage repairs only, including a free battery swap with each valid screen repair.
-
What period do I have this benefit for?The maximum period of cover is 36 months from the date of device purchase, depending on the Samsung Care+ service plan you purchased.
-
Up until when can I apply for Samsung Care+?You must apply within 30 days from the date of device purchase. If you don’t take up this offer during this 30 day period, you will lose out on this benefit.
-
How many incidents does a customer have?You have up to a maximum of 2 incidents over a maximum period of 36 months, depending on the Samsung Care+ service plan you purchased.
-
Who pays for Samsung Care+?The Device Owner must apply for the Samsung Care+ benefit as a ‘paid for’ service. Pricing of the service is determined by the device model and Care+ plan, and is available as a once-off payment or a debit order (only for select Care+ plans) over 24 months.
-
If I choose the monthly option how will I pay for my Samsung Care+ benefit?You will be debited on a monthly basis on your preferred debit day.
-
How do I register for Samsung Care+?You need to register via http://www.samsungcareplus.com/za
-
How do I report an incident?You contact the Samsung Care+ contact centre and an agent will take your details and immediately facilitate your incident report.
Alternatively, you can go to the nearest Samsung Authorised Repair Centre (ARC) and book your device in for repair.
Please remember to bring your proof of device purchase and your Samsung Care+ policy with you.
Locate your nearest accredited service centre: www.samsung.com/za/support/service-centre/ -
If I have a Samsung Care+ incident, is there a repair fee?Yes, a repair fee is payable with every qualifying claim. The value of the repair fee is indicated on this website and in your Samsung Care+ T&C document.
-
Am I required to provide the device proof of purchase for an incident to be valid?Yes, proof of purchase is required.
-
How long do I have to pay the repair fee?You have 30 days from the date you checked in your device with the Service Centre to pay the Repair fee. If the Repair fee is not paid within 30 days your claim will be forfeited.
-
Is Samsung Care+ transferable?No, Samsung Care+ is customer specific. If the original device no longer belongs to the original owner then the Samsung Care+ benefit is no longer valid.
-
What happens if I miss a monthly debit order Payment?If One debit order payment is not received, You will not be able to submit a claim until the outstanding premium is received. If two consecutive Debit Order payments are not received, your policy will automatically be cancelled.
