Sound drops out from the wireless subwoofer

The sound on your wireless subwoofer can drop out if there is interference or a physical obstruction between the soundbar and subwoofer. You can try checking the firmware version, resetting, and reconnecting the subwoofer.

Check for a firmware update.

You can check the current firmware version using the soundbar's remote. First, make sure the subwoofer is turned off. Then, press the Sound Control button once (it looks like a gear), and then press and hold the same button for 20-30 seconds. Check the numbers that follow the letter "B" on the soundbar. For example, the firmware version may be "B 1008.0."

You can perform an update using the SmartThings app, or by downloading the file if your soundbar has a USB port.

A speaker test is available on 2020 and later models.

Run a speaker test.

While the subwoofer is turned off, press and hold the right button on the soundbar's remote for more than 10 seconds.
Confirm the subwoofer is in range of the soundbar.

The maximum wireless signal distance between the two devices is about 33 feet. If there is a wall between the soundbar and the subwoofer, it may cause interference or the sound may not work at all, depending on the material in the wall. Finally, if a device that uses the same wireless frequency (2.4Ghz), such as a Wi-Fi router, is near the soundbar, interference may cause some sound interruption.
Check all sources connected to the soundbar.

Make sure the issue is with the subwoofer and not the device you're listening to. For instance, if the sound only drops out when you are watching a Blu-ray, then the issue is with the connections or the Blu-ray player, not the subwoofer.
Reset the power on the subwoofer and try again.

Unplug the power cord for the subwoofer, and then plug it back in. Wait for it to reconnect to the soundbar, and then play music or video content and listen for sound drop outs.
Manually reconnect the wireless subwoofer to the soundbar.

Reconnecting the devices manually will reset the connection.
Request service.

If the sound is still dropping out, visit the Support Center to request service.

No sound from the home theater system

If you are not hearing any sound from your Home Theater System, it can ruin movie night. Depending on which speakers you are not hearing sound from, there may be an issue, or the fact that you aren't hearing sound may be due to the settings you're using. There may also be a loose connection to correct.

Home theater system shuts down automatically or displays "Protection"

Your home theater system has built in overheating protection. If it gets too hot, it will shut itself down to prevent itself from melting. If it is turning off without shutting itself down first, there could be an issue with the power supply from the wall outlet.

Samsung TV or projector has low audio when watching movies

A common complaint when watching movies is that the sound is too low or the dialog is too hard to hear. This is because movies are recorded at a lower volume than normal TV. These tips can help make it easier to hear everything that is going on on your TV, projector, or Odyssey Ark gaming screen.

Disc will not play in Blu-ray player

There are several reasons a disc may not play in the Blu-ray player. A dirty or scratched disc is the most obvious cause, but an incorrect region code or configuration of your home theater system can be the reason as well. Whether you're having trouble with 4K or 3D, Blu-ray or DVD, there is a fix.

Blu-ray home theater system does not turn off

Turning your Blu-ray player or home theater system should be easy. However, it could just be your remote is in need of new batteries. Follow these quick steps to identify the cause of the issue.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support