Samsung Pay
Samsung Pay
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Removed card still shows in Samsung Pay
If you are trying to remove a payment card from Samsung Pay and the card continues to display in your card list, there are a couple things you can try, such as checking your internet connection.
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Samsung Pay is crashing or not responding
You can easily fix the Samsung Pay app if it freezes, crashes, or does not respond. Most of the time, you just need to restart your phone to get the app working again.
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Gift Card Mall: Service Currently Not Available
If the customer is receiving this message inside the Gift Card Mall in Samsung Pay, the call will need to be transferred to the Samsung Pay Gift Card Support Team. Please follow the normal Gift Card Mall escalation procedures.
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Payment errors occur in Samsung Pay
Samsung Pay is a great way to keep all of your cards in one place and make quick payments. While it's usually quite convenient, it's possible you may experience payment errors. These errors could either be an issue with Samsung Pay, or they could be a result of an issue with your card network.
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Samsung Pay connection error appears on phone
This error can occur at different times when using Samsung Pay. It means the app is unable to access the appropriate server while trying to complete the current action.
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Samsung Pay error message appears on phone
Payment errors, failures, and other errors in Samsung Pay can occur for a variety of reasons, such as using the wrong kind of card reader or using an unsupported network.
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Samsung Pay displays card cannot be registered
Registration errors can occur for a couple of reasons. You might not have a solid network connection, or your card issuer might not be allowing Samsung Pay access.
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Access Denied: Samsung Pay has been locked due to unauthorized modification
If Samsung Pay detects that your phone has been modified or rooted, it will display the following message: "Access Denied: Samsung Pay has been locked due to Unauthorized Modification."
First, check to see if your phone has been modified in any unexpected way. If the phone hasn't been modified, you can reset the app to solve the problem.
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Using Synchrony Financial Services' private label credit cards with Samsung Pay
Synchrony Financial provides Private Label Credit Card services to retail partners to extend credit to their customers. Synchrony also provides a health care financing through a service called Care Creditundefined. This service allows consumers to finance elective healthcare services, veterinary care, or to finance expensive services not covered by health insurance plans.
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Logging Samsung Pay payment failures
Ensure that you follow these instructions to simplify the reporting of payment failures and that you capture the callback number in the proper field in MUSE.
This article contains agent-only information. Do not share with the customer.
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Replacing lost or stolen cards in Samsung Pay
Cards often need replaced. Sometimes they're lost, expired, damaged, or even stolen. If a card that was previously registered in Samsung Pay gets replaced, it may have to be re-registered.
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Purchase DApp content
You can browse and purchase content from certain DApp providers the same way you buy items in regular apps. However, make sure that you are 100 percent sure before making a purchase since transactions can't be canceled.
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View and navigate DApp pages
You can explore and navigate all kinds of DApps using the Samsung Blockchain Keystore. However, depending on the type of DApp, accessing and using them may be a little different.
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Create an Ethereum account for DApps
To use DApps, you will need to create an Ethereum account first. Otherwise, you may not be able to access all of the available features in Samsung Blockchain.
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View DApp purchase history
If you want to keep track of your DApp purchases, you can do so right from the Samsung Blockchain Keystore on your phone. You'll be able to see an overview of all the content you've purchased.
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Blacklisted account error appears in Samsung Blockchain
If your Samsung Account has been blacklisted, you will encounter an error message when you try to launch the Samsung Blockchain Wallet app. You will not be able to use the app. To resolve this issue, we have to escalate this issue to the Samsung Blockchain Team.
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Card in Samsung Pay displays a pending verification message
If a payment card is still pending verification after completing the issuer's identity verification process and entering the necessary security credentials, it means that Samsung Pay has not received a response from the card issuer.
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Samsung Pay card does not appear when swiping up
Swiping up from the bottom of your screen is the quickest, most convenient way to pay using the Samsung Pay app. If the card you want to use isn't appearing, you can customize which cards are accessible from within the app.
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Check to see if the phone is rooted
If your Samsung Pay account is displaying an error that says "Access denied" or something similar, then it's possible that your phone has been rooted or modified. For security reasons, Samsung Pay does not work on phones that have been rooted.
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Payment not recognized message appears in Samsung Pay
If you are at a store and the payment terminal is not recognizing Samsung Pay, it could be because you forgot to enable certain settings, such as NFC. It's also possible that you are holding your phone wrong or that the terminal doesn't accept Samsung Pay.
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Use decentralized apps with Blockchain
DApp stands for "decentralized app." These are apps that operate on Blockchain platforms.
Normal apps usually run on a central server, but DApp runs on a distributed network of blockchains. The advantage of this is that the user can check all the information (source code and data, etc.) through the Blockchain, which ensures that the information is reliable.
With the Samsung Blockchain Wallet, you can use various DApps based on Blockchain. We only support Ethereum-based DApps.
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Fix transaction errors in Samsung Pay
If you're having problems making a transaction in Samsung Pay, it could be based on several different factors. For example, a transaction may not go through if you have a weak internet connection.
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Missing or incorrect transaction information in Samsung Pay
When you use your credit or debit cards in Samsung Pay, you'll be able to view your recent transactions for those cards. However, a weak internet connection or a card issuer's policy may prevent transactions from showing up in the app. Other times, the full transaction amount may not display until a later date. There are a few steps you can follow to resolve this issue and see your transactions.
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Edit your profile information in Samsung Pay
Samsung Pay makes online shopping and payments easier by saving information like your credit and debit cards, as well as other financial information. If you need to update your information, such as adding a billing address or updating your phone number, you can do so by editing your profile.
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Use Samsung Pay to check out in Galaxy Store
It's a hassle entering your card information every time you make a purchase. With Samsung Pay, you can skip straight to checkout by saving your card information in apps like Samsung Themes or Galaxy Store. That way, you can check out securely and quickly.
Note: This feature only works in select Samsung apps.
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Import your Samsung Pay cards to a new Samsung smart watch
If you have the Samsung Pay app on your phone, you can import your previously added cards to your connected Samsung smart watch. Using this method is a lot faster than manually adding the cards one by one. Let the shopping spree commence.
Note: Available screens and settings may vary by phone, watch, and software version. To use Samsung Pay on your smart watch with a non-Samsung phone, you must update to Android 6.0 or higher. Samsung Pay is not available on iOS devices.
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Reset the Samsung Pay app on a Galaxy phone
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Fingerprint scanner not working for Samsung Pay
Fingerprint security in Samsung Pay helps keep your account secure. When fingerprint security is set up, you will need to scan your finger before making a transaction. But the fingerprint scanner may not work in certain situations, like if the fingerprint sensor is wet.
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Make an in-store payment with Samsung Pay
You probably already have your phone in your hand when you're shopping, so why not use it to make in-store purchases? Thanks to Samsung Pay, you can add credit cards right to your phone and make purchases in stores or even in restaurants. You can also easily return items that you've purchased using your digital card number.
Note: If you have a thick phone case, it may need to be removed when making a purchase so it doesn't block the NFC signal.
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Cannot connect Samsung Pay to Samsung smart watch
If Samsung Pay isn't working properly on your Samsung smart watch, the issue is most likely the Samsung Pay plug-in. You can uninstall and reinstall the plug-in as well as the Galaxy Wearable app, and then try connecting again.
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Report errors for Samsung Pay on Samsung smart watch
If you are experiencing issues with Samsung Pay on your watch that you need to report, you can send an error report to the Samsung Pay team. Don't worry if you aren't sure how to do this. Your phone will do most of the work for you.
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Edit your profile information in Samsung PaySamsung Wallet makes online shopping and payments easier by saving information like your credit and debit cards, as well as other financial information. If you need to adjust your information, such as adding a billing address or updating your phone number, you can do so by editing your profile.
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Make Samsung Pay your default payment serviceIf you're always using Samsung Pay or Samsung Wallet to make purchases, you should make it your default payment service. That way, when you're in a store and place your phone on the register's PIN pad, Samsung Wallet will be brought up automatically.
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Make an in-store payment with Samsung PayYou probably already have your phone in your hand when you're shopping, so why not use it to make in-store purchases? Thanks to Samsung Wallet, you can add credit cards right to your phone and make purchases in stores or even in restaurants. You can also easily return items that you've purchased using your digital card number.
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Get Cash back notifications from Samsung PayYou can now earn cash back on select purchases in Samsung Wallet. But how will you know when youâve earned rewards? You can receive notifications from Samsung Wallet, so you can keep track of your money.
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Frequently asked questions about purchases in Samsung PaySamsung Wallet lets you make purchases quickly and easily from your phone - there's a reason it's the most accepted mobile payment service. To help you learn more, we have some answers to frequently asked questions about making purchases in Samsung Wallet, plus information about features like Visa Checkout, in-app purchases, and more.
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Pending cash back rewards in Samsung PayWe know you want the cash back you earned in Samsung Wallet, but merchants that work with Samsung Wallet have different policies about when your cash will be rewarded. Find out when you'll be able to redeem your rewards.
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Use Samsung Pay outside of the United StatesOne of the great things about Samsung Pay and Samsung Wallet is that it's the most widely accepted mobile payment. So, you should be set no matter where you go. However, there may be some restrictions when you are outside of the United States, such as not being able to redeem Samsung Reward points.
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Set up and use Samsung Pay CashWith Samsung Pay Cash, it's even easier to send or receive money through Samsung Wallet! Simply set up the feature, and use the app from your phone. You can add funds from a bank account or from a credit card. Then, you can venture out with just your phone and won't need to worry about carrying your cards or cash.
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Pending or rejected orders and inquiries in Samsung PaySamsung Wallet offers tons of promotions that give you rewards and cash back. But sometimes, mishaps or certain circumstances can cause delays with an order or cash back. Donât worry, youâll get your new item or cash back soon. Find out why your inquiry might be pending or may have been rejected.
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Fix Transaction Errors in Samsung PayIf you're having problems making a transaction with Samsung Wallet, we're here to help. There are a couple reasons why a transaction may not go through, such as a weak internet connection. If you can't make a payment with Samsung Wallet, keep reading to get assistance.
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Change your Samsung Pay PINHaving a secure Samsung Wallet PIN is important because it lets you make payments from your phone or watch. But if you think someone has figured out your PIN, you can change it to keep your financial information safe. On the other hand, if you simply forgot your PIN for Samsung Wallet, you will need to reset your Samsung Wallet account.
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Eligible purchases and exclusions in Samsung PayYou love earning cash back through Samsung Wallet. In fact, you love it so much, you wish you could earn cash back on everything. Unfortunately, merchants may put restrictions on some cash back purchases, and Samsung Wallet is only available through phones. Familiarize yourself with eligible purchases and exclusions so you know how much cash back to expect.
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Use Samsung Pay to check out in Samsung appsIt's a hassle entering your card information every time you make a purchase. With Samsung Wallet, you can skip straight to checkout by saving your card information in apps like Samsung Themes or Galaxy Store. That way, you can check out securely and quickly.
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Frequently asked questions about gift cards in Samsung PayThe Samsung Wallet app not only lets you add credit or debit cards, but you can also purchase and use gift cards in the app. You can check out some frequently asked questions about gift cards in Samsung Wallet, such as what merchants are offered and how you can view your gift card balance.
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Frequently asked questions about the Samsung Rewards MastercardIf you've received rewards through Samsung Pay, they will be loaded on to the Samsung Rewards Mastercard. You can use your rewards card just like any other card you've added to Samsung Pay. To help you learn more, we have some answers to frequently asked questions about the Samsung Rewards Mastercard.
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Open Samsung Pay on your Galaxy phone or smart watchNo one enjoys the awkwardness of holding up the line at the checkout. Thankfully, with Samsung Pay, that's a scenario you can easily avoid. This innovative payment method can be quickly accessed on your Samsung watch or Galaxy phone, making transactions swift and seamless.
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Verify a payment card in Samsung Pay on your Samsung smart watch
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Blockchain FAQ
Cryptocurrency can be complicated and confusing at times, so many customers may call in with questions about Samsung Blockchain. This FAQ guide has the answers to some of the most frequently asked questions.
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Make Samsung Pay your default payment service
If you're always using Samsung Pay to make purchases, you should make it your default payment service. That way, when you're in a store and place your phone on the register's PIN pad, Samsung Pay will be brought up automatically.
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Check out Samsung Wallet's new featuresWith everything we carry in our pockets or bags these days, itâs easy to forget something at home, like your keys or credit cards. This wonât be an issue when you use the Samsung Wallet app on your Galaxy phone to store all of your important day-to-day assets, like your car and house keys. You can even store boarding passes so getting through the airport is a breeze. Samsung Wallet can also link up with cryptocurrency accounts, such as Coinbase and Gemini, so you can manage your digital currency.
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View recent transactions in Samsung Pay
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Return an in-store purchase with Samsung PayIf you purchased something at a store using Samsung Pay or Samsung Wallet, the process to return the item is the same as returning it with a physical card. You'll need the original receipt and the card used in the transaction. However, Samsung Wallet uses digital card numbers that are different from physical cards. Once you've found your digital card number, you'll be good to go.
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Set up Samsung Pay on your phone or watchSamsung Wallet transforms your Samsung phone or smart watch into a digital wallet, seamlessly storing your credit, debit, or gift cards. It combines convenience with security by employing biometric safeguards to protect your financial information.
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Find the last four digits of your Samsung Pay cardsWhen you add a credit or debit card to Samsung Wallet, it receives its own digital card number. The last four digits of this number will be different from the ones on your physical card and in the card's image in Samsung Wallet. Once you find them, you'll be able to return in-store purchases and much more.
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Add credit or debit cards to Samsung PayYou don't need that bulky wallet anymore. With Samsung Wallet, you can add your credit and debit cards right onto your phone. Once everything is set up, you'll be able to make purchases in-person, online, or in an app with only your phone. Soon, you'll be paying the easy way.
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Manage credit and debit cards in Samsung PaySamsung Wallet is more than just a digital storage space for credit and debit cards. It gives you everything you need to manage your added payment cards, such as viewing recent transactions and accessing important information.
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Make a Samsung Pay purchase using a gift card's barcodeSometimes a retailer may not accept a digital Samsung Wallet gift card at their register, but there's no need to fret. The merchant can either manually enter the gift card's payment information or scan the digital barcode.
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Purchase and use a gift card in Samsung PayEveryone loves gift cards. And with Samsung Wallet, thereâs no need to carry around a whole deck of them because you can buy gift cards from different merchants and use them right in the app. Plus, you can add an unlimited amount of gift cards to your Samsung Wallet account. Or, load a physical gift card you already bought.
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Manage membership cards in Samsung PayWe all have reward cards for our favorite stores, or for saving money on groceries. Besides credit or debit cards, you can also store membership and loyalty cards in Samsung Wallet. Almost every card with a barcode can be stored in the app, so you can add all the cards you want. Even if it doesn't initially show up in Samsung Wallet, you can still add a membership card manually.
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Manage Favorite Cards with Samsung PayYou can speed up transactions when you use Quick access cards in Samsung Wallet. You'll be able to access cards from the Lock or Home screens, or even when your screen is off. That means no more digging through your pockets and holding up the line at the register.
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Manage notifications from Samsung PaySamsung Wallet can notify you about deals at nearby shops, card activations, and tip-offs about special promotions. Just make sure your Samsung notifications are turned on, and you'll never miss a good sale again.
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Set up and use PayPal in Samsung PayYou can now access your PayPal account when using Samsung Wallet, which means you can make in-store purchases with your PayPal balance or cards. Money can be stored in your PayPal account as well, so you can use it later when you're out shopping. If you don't have one already, you'll need to set up a PayPal account to use this feature.
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View Cash back history in Samsung PayWith cash back in the Samsung Wallet app, you can earn money for buying items at your favorite stores. But after making a lot of purchases, keeping track of your rewards can get confusing. No worries, you can view your cash back history, including earned and pending rewards, anytime from Samsung Wallet.
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Samsung Pay cash back awardsYou already get lots of rewards through Samsung Wallet, such as fantastic prizes. Now there's even more good news â you can now earn and redeem cash back when making qualified purchases in the app. We've got all the details you need to know about cash back!
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Use Samsung Pay with Bixby VoiceBixby knows all about Samsung Wallet! You can use Bixby to make payments, add cards, and more with just the sound of your voice. No need to fish around in your wallet for your credit card when Samsung Wallet is just a "Hey Bixby" away!
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Commonly asked questions about Samsung PaySamsung Wallet is a convenient and secure way to pay using your phone. And it's accepted at more places than any other mobile payment service out there, so you can feel free to leave the wallet at home.
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Samsung Pay Cash frequently asked questionsSamsung Pay Cash is a feature that allows users to create a digital debit card that is stored in Samsung Wallet. Users are able to easily add funds to this card either with an existing card within the app, or by transferring funds directly from a bank account. With Samsung Pay Cash, you can even make purchases online and in stores where Samsung Pay and Debit Mastercard are accepted.
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Manage Samsung Pay if your phone or watch is missingSamsung Wallet, available on your phone or watch, offers enhanced security when compared to traditional wallets. But what if your phone or watch gets lost or stolen? Samsung addresses this issue with the SmartThings Find service and additional security features, allowing you to remotely lock or erase your Samsung Wallet payment cards.
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Remove a payment card from Samsung PayCredit and debit cards are like most things in life - they come and go. If you want to delete a card from Samsung Wallet, you can do so at any time. Deleting a card will remove all of the payment information, including the digital card number from the phone. But if you have Samsung Wallet on your watch, those cards will need to be removed separately.
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How secure is Samsung Pay?Samsung Wallet goes out of its way to safeguard your privacy. It uses several special security methods, like tokenization, to secure your personal and financial information. On top of this, Samsung Knox constantly monitors and protects your phone from malware and other threats. In a nutshell, Samsung Wallet is super secure.