bespoke-laundry-pair-offer

Frequently Asked Questions

Do I have an eligible purchase?

If you purchased a qualifying Samsung Washer and Dryer in the same transaction between August 25, 2022 and October 19, 2022, then you may have an eligible purchase. Purchases made from Lowe’s, Best Buy, The Home Depot, Costco, Conn’s Home Plus, P.C. Richard & Son, Sam’s Club, Spencer’s TV & Appliance are not eligible for this offer. For purchases made at Lowe’s or Lowes.com, visit https://www.lowes.com/rebates for redemption instructions. Limited quantity of Samsung Prepaid Mastercard® Cards available; Offer only valid while supplies last. Offer limited to one (1) claim per household. For additional details, see Terms and Conditions.
What is the offer?

Purchase a qualifying Samsung Washer and Dryer (see Terms and Conditions for list of eligible products) from a participating retailer between August 25, 2022 and October 19, 2022 and receive a $100 Samsung Prepaid Mastercard® (after submitting valid offer claim). All purchases must occur in the same transaction, be on the same receipt (“Qualifying Purchase”). Offer is not valid on purchases made from Lowe’s, Best Buy, The Home Depot, Costco, Conn’s Home Plus, P.C. Richard & Son, Sam’s Club, Spencer’s TV & Appliance are not eligible for this offer.
When can I expect my Prepaid Mastercard®?

If your submission meets the Official Terms & Conditions requirements you will be sent your Prepaid Mastercard within approximately 12 weeks from approval of Offer claim submission (please allow 2 weeks for review of your offer claim from the time of claim submission), while supplies last.
How do I redeem this offer?
1. Purchase a qualifying Samsung Washer and Dryer pair from a participating retailer in-store or online between August 25, 2022, and October 19, 2022 and save your receipt. This offer is not valid on purchases made from Lowe’s, Best Buy, The Home Depot, Costco, Conn’s Home Plus, P.C. Richard & Son, Sam’s Club, Spencer’s TV & Appliance.
2. Submit an Offer claim form using one (1) of the following two (2) methods (either Online or Mail-in):
  1. Online:
    
    Visit https://www.samsung.com/us/shop/promotions/bespoke-laundry-pair-offer(“Website”) to access the online Offer claim form.
    
    Complete and submit the Offer claim form by January 17, 2023 by following the on-screen prompts to provide the required information including but not limited to: participant’s full name (no initials), complete mailing address (no P.O. Boxes), valid email address, telephone number, and date of birth. Participants will not be allowed to change their mailing address or email address after submitting.
    
    Provide date of Qualifying Purchase and upload a photograph of the original register receipt showing the Qualifying Purchase. The file must be in .JPEG, .JPG, PDF., .PNG, or GIF, format and may not exceed 12MB.
  2. Mail-in: Participant must legibly and fully complete the Offer claim form found at the bottom of the Terms and Conditions and mail it with the Qualifying Purchase receipt in an envelope to The Samsung Home Appliance Bespoke Laundry Pair Offer, P.O. Box 251328, West Bloomfield, MI 48325 (collectively, the “Mail-In Envelope”). The Mail-In Envelope must be postmarked by January 17, 2023 and received by January 27, 2023. .
3. For purchases made at Lowe’s or Lowes.com, visit https://www.lowes.com/rebates for redemption instructions.
What are the qualifying appliances for this offer?

WF53BB8700ATUS, DVE53BB8700TA3, DVG53BB8700TA3
WF53BB8700AVUS, DVE53BB8700VA3, DVG53BB8700VA3
WF53BB8900ADUS, DVE53BB8900DA3, DVG53BB8900DA3
WF53BB8900ATUS, DVE53BB8900TA3, DVG53BB8900TA3
Can I submit for more than one qualifying purchase?

There is a limit of one (1) claim per household.
I bought the Samsung Appliance Products from a non-participating retailer, am I eligible for this Offer?

No, purchases from Lowe’s, Best Buy, The Home Depot, Costco, Conn’s Home Plus, P.C. Richard & Son, Sam’s Club, Spencer’s TV & Appliance are not eligible for this offer.
I previously bought qualifying products in one single transaction from a participating retailer, can I still participate in this Offer?

No, only home appliances purchased between August 25, 2022 and October 19, 2022 are eligible for this offer.
What information do I need to submit?

You must have your receipt in hand to fully complete the submission process. Once you have receipt, follow the prompts and complete all required forms on https://www.samsung.com/us/shop/promotions/bespoke-laundry-pair-offer to complete your submission.
Where do I find serial numbers on my home appliance?

Check the side trim and bottom of your appliances. If you continue experiencing difficulty in finding your serial numbers, please contact Samsung customer service at 1-866-888-5503.
I lost my receipt/proof of purchase to the qualifying home appliance purchase; can I still participate?

No, a valid receipt/proof of purchase is mandatory for participation in this Offer.
What happens if I don’t submit my information online January 17, 2022?

You will no longer be eligible for the Offer.
What do I do if I get the error message “Invalid Serial Number” when inputting my serial number for my home appliance?

Please make sure that you have entered all 14 or 15 digits.
What happens if I’m having problems submitting my claim?

If you are unable to complete an Offer Claim Form due to an error, please contact Samsung Customer Support at 1-866-888-5503.
How can I check the status of my claim?

After you receive your registration confirmation email, you may visit https://www.samsung.com/us/promotions/check-my-status to check your status. Follow the instructions to see your status. Please allow at least 24 hours after submitting your offer claim before checking the status of your submission.
I submitted my information but I haven’t gotten an email confirmation in 5 business days. What do I do?
1. Please be sure to check your Spam folder (emails will be sent by noreply@samsungpromotions.com)
2. If you still have not received an email, please take a look at your submission status by following the instructions under “How can I check the status of my submission?”
3. If there hasn’t been an update to your status within 10 business days, please contact Customer Support at 1-866-888-5503.
What is my course of action if I am rejected?

You will receive an email with why you were rejected and steps to resubmit. Resubmissions must be completed before 11:59:59 PM ET on February 6, 2022. If you don’t receive this email, please contact Customer Support at 1-866-888-5503.

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Must be an eligible legal resident of the 50 US/DC & at least 18 years old to participate. Terms and conditions apply.Show More

Must be an eligible legal resident of the 50 US/DC & at least 18 years old to participate. Terms and conditions apply. Purchase a qualifying Samsung Washer and Dryer in the same transaction between 8/25/22 and 10/19/22 from a participating retailer in-store or online. These offers are not valid on purchases made from Lowe’s, Best Buy, The Home Depot, Costco, Conn’s Home Plus, P.C. Richard & Son, Sam’s Club, Spencer’s TV & Appliance. Must submit valid offer claim form online by 1/17/23 or mail-in postmarked by 1/17/23 and received by 1/27/23. After offer claim form is validated, a $100 Samsung Prepaid Mastercard will be sent to the email address provided on offer claim form. Quantities limited; offer valid while supplies last. Only 488 Prepaid cards available. One claim per household. Additional restrictions apply. See www.samsung.com/us/shop/promotions/bespoke-laundry-pair-offer for full terms and to submit offer claim form and purchase receipt. Offer is valid and can be combined with other Samsung offers, rebates, programs, or promotions unless otherwise stated. Use your card everywhere Mastercard is accepted in the U.S. Card issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Your use of the prepaid card is governed by the Cardholder Agreement, and some fees may apply. This is not a gift card. Pay close attention to the expiration date of the Card.Show Less

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