Can I track the progress of my order?

How to track your order

Image shows a still image from the start of an FAQ exlpainer video for how to track your order. An animated man's head and shoulders are seen and he is looking at his phone screen, which has a map pin icon sticking out of it. There is also a delivery truck icon behind the man and the text 'Samsung Online Shop Support', 'Where's my package?' 'Tracking and Tracing'. Image shows a still image from the start of an FAQ exlpainer video for how to track your order. An animated man's head and shoulders are seen and he is looking at his phone screen, which has a map pin icon sticking out of it. There is also a delivery truck icon behind the man and the text 'Samsung Online Shop Support', 'Where's my package?' 'Tracking and Tracing'.

Provided your order was through Samsung.com then yes, you can. A tracking link can be found in both the order confirmation email and the dispatch confirmation email sent to the address you supplied when you placed your order. Alternatively, you can find your order details and track your order on our website, by following the steps below:

If you checked out as a guest

Quick action

Quick action

Want to track an order?

Search Orders

1. Click on the person icon in the top right

2. Select 'Orders'

3. Enter your Order number and the email address used for placing the order

4. Click on 'Search'

5. Details of your order will be displayed

If you have a Samsung account

Quick action

Quick action

Want to track an order?

Orders

1. Click on the person icon in top right

2. Choose Sign in

3. Enter your Username and Password

4. Once signed in, click on the person icon again

5. Select 'Orders'

6. Details of your order will be displayed.

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