Certified care by
Samsung experts
Samsung Care+ ensures peace of mind, even when the unexpected happens to your Home Appliances and TV.
- Samsung Care+ for Consumer Electronics
Key benefits at a glance
Check out Samsung's comprehensive services at a glance, delivered by authorised technicians for optimal appliance performance
| Feature | Samsung Care+ | POPULAR Samsung Care+ Premium |
|---|---|---|
| Extended warranty* covering up to 5 years |  |
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Standard SmartThings Report
- General Usage - Energy Usage - Estimated Electricity Bill |
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Enhanced SmartThings Report
- Standard SmartThings report - SC+ Premium Coverage Duration |
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Maintenance Service Home Visit
- Health Check and Diagnosis - Cleaning Services |
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How to buy Samsung Care+
1. Buy your product from Samsung.com
Choose your new TV or Home Appliance and add it to your cart.
2. Add Samsung Care+ during checkout
Only available for purchase online with an eligible product
3. Finalise your order
Check your order information and complete your purchase on Samsung.com
Extended warranty
Health check
Maintenance service
Extended warranty
Health check
Maintenance service
Complimentary service accessory*
*If applicable
Extended warranty
Health check
Maintenance service
Complimentary drum cleaning kit*
*If applicable
Extended warranty
Health check
Maintenance service
Complimentary drum cleaning kit*
*If applicable
Extended warranty
Health check
Maintenance service
Complimentary drum cleaning kit*
*If applicable
Extended warranty
Health check
Maintenance service
Extended warranty
Health check
Maintenance service
Buy now and protect your consumer electronics
Choose from our current list of eligible products
How do I request service for my Samsung product?
You can contact Samsung Customer Service through the following:
Chat Support: Available 24/7 here ⭧
Hotline (Monday to Friday, 9AM to 6PM)
· 1-800-10-7267864 [Toll Free, PLDT]
· 1-800-8-7267864 [Toll Free, Globe]
· 84222111 [Standard Landline]
Frequently asked questions
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What is Samsung Care+?Samsung Care+ for Consumer Electronics offers protection beyond the standard manufacturer’s warranty, giving you peace of mind with expert support.
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What is Samsung Care+ Premium?Samsung Care+ Premium is a bundled service plan that includes Extended Warranty with Preventive Maintenance for your product.
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Which products are eligible?Available for select TVs, refrigerators, washing machines, air conditioners, and microwave oven. You can confirm if your product is eligible at the checkout page.
Note: Samsung Care+ is not valid for products used for commercial purposes. -
What’s the difference between Care+ and Care+ Premium?To compare plans, see our key benefits on this page
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How do I buy Samsung Care+?You can purchase Samsung Care+ exclusively on samsung.com/ph when buying an eligible TV or home appliance. Simply add Samsung Care+ to your cart during checkout. It can only be purchased at the time of product purchase.
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How much does it cost?Cost varies by product and plan. Final price will appear at the checkout page.
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When does Samsung Care+ coverage begin?Your Samsung Care+ coverage starts from the date of product delivery.
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How do I request service or schedule maintenance?You can contact Samsung Customer Service through the following:
a. Chat Support: Available 24/7 at https://samsung-livechat.sprinklr.com/seao/ph/index.html ⭧
b. Hotline (Monday to Friday, 9AM to 6PM)
ㅤ• 1-800-10-7267864 [Toll Free, PLDT]
ㅤ• 1-800-8-7267864 [Toll Free, Globe]
ㅤ• 84222111 [Standard Landline]
For Samsung Care+ Premium Maintenance:
ㅤ• Our team will verify if your product is eligible under an active plan
ㅤ• Appointments are subject to technician availability
ㅤ• Before any service, a technician will assess the product’s condition. Repairs will follow warranty terms if needed.
ㅤ• Unused maintenance visits expire with the plan and are non-refundable -
Can I renew Samsung Care+ after my coverage ends?No, Samsung Care+ is not renewable once the initial coverage period ends.
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What is not covered under Samsung Care+?Samsung Care+ does not cover:
ㅤ• Damage caused by abuse or negligence
ㅤ• Theft or loss of your device.
ㅤ• Wear-and-tear from daily use.
ㅤ• Rust, corrosion, theft, or environmental factors (e.g., floods, wind damage)
For a complete list of exclusions, please refer to the Terms and Conditions provided with your purchase or visit https://www.samsung.com/ph/support/warranty/. -
Does Samsung Care+ replace my Samsung manufacturer’s warranty?No, Samsung Care+ provides additional coverage beyond the standard manufacturer’s warranty. It enhances your protection but does not replace the original warranty.
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Can I choose to terminate my Samsung Care+ plan or get a refund if I was not able to request for repair claims during my coverage duration?No. You may choose not to utilize any services offered under Samsung Care+; no refund will be provided.
- *Selected models only. Prices for the Samsung Care+ for Consumer Electronics plan add-on vary by model. The stated lowest price off applied only to the Samsung Care+ for Consumer Electronics add-on, and does not include any other products or services. Please note that once payment is made, this add-on cannot be cancelled.
- *Subject to 0% interest installment promotion mechanics.
