SM-G7102

NFC technology enables faster and more convenient in-person payments on Samsung Galaxy devices. If you encounter any issues with its functionality, there are steps you can take to troubleshoot the problem.

How to use Navigate your Galaxy phone and Galaxy tablet using Multi control

Multi control lets you connect your Galaxy tablet to your Galaxy phone for convenient multitasking capabilities!

Power Causes and solutions for when your Samsung Galaxy device gets warm

If you are unsure as to why your Samsung Galaxy device is giving off heat, we may be able to help identify a cause and a solution.

Galaxy Apps Use the Samsung Find app to locate a lost device

Learn how to use the Samsung Find app to locate lost devices and track Samsung SmartTags.

Power What to do if your Samsung Galaxy device turns off unexpectedly

If your Galaxy device turns off suddenly, this guide offers troubleshooting steps to identify the cause and solutions to ensure that it stays powered on when you need it.

How to use How to use the ‘call recording’ feature on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to use the ‘call recording’ feature on your Samsung Galaxy smartphone with Samsung Support.

How to use How to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to use the ‘Battery and device care’ feature of your Samsung Galaxy smartphone with Samsung Support.

How to use How to view, edit and save contacts on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to view, edit and save contacts on your Samsung Galaxy smartphone with Samsung Support.

How to use How to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to set a picture or video as the ‘call background’ on your Samsung Galaxy smartphone with Samsung Support.

How to use How to use custom flash notifications on your Samsung smartphone

FAQ for Samsung Mobile. Find more about how to use custom flash notifications on your Samsung smartphone with Samsung Support.

How to use How to use the ‘screen recording’ feature on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to use the ‘screen recording’ feature on your Samsung Galaxy smartphone with Samsung Support.

How to use How to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to enable ‘Dolby Atmos’ sound on your Samsung Galaxy smartphone with Samsung Support.

How to use How to ensure seamless performance of your Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to ensure seamless performance of your Galaxy smartphone with Samsung Support.

How to use How to check the battery percentage on your Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to check the battery percentage on your Galaxy smartphone with Samsung Support.

How to use How to update software on Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to update software with Samsung Support.

How to use How to ensure optimum charging

FAQ for Samsung Mobile. Find more about how to ensure optimum charging with Samsung Support.

How to use How to optimize your smartphone’s performance and avoid heating

FAQ for Samsung Mobile. Find more about how to optimize your smartphone’s performance and avoid heating with Samsung Support.

How to use How to optimize network connectivity

FAQ for Samsung Mobile. Find more about how to optimize network connectivity with Samsung Support.

How to use How to optimize charging of your Galaxy smartphone

FAQ for Samsung Mobile. Find more about how to optimize charging of your Galaxy smartphone with Samsung Support.

How to use Get complete diagnostic support for your smartphone on the Samsung Members app

FAQ for Samsung Mobile. Find more about Get complete diagnostic support for your smartphone on the Samsung Members app with Samsung Support.

How to use How to take screenshots using the edge panel of your Samsung smartphone

FAQ for Samsung Mobile. Find more about how to take screenshots using the edge panel of your Samsung smartphone with Samsung Support.

How to use How to take screenshots using the side keys of your Samsung smartphone

FAQ for Samsung Mobile. Find more about how to take screenshots using the side keys of your Samsung smartphone with Samsung Support.

How to use How to take screenshots with a ‘palm swipe’ on your Samsung smartphone

FAQ for Samsung Mobile. Find more about how to take screenshots with a ‘palm swipe’ on your Samsung smartphone with Samsung Support.

How to use How to view call logs on your Galaxy smartphone

We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.

Lock Galaxy S6: How to change the lock screen notifications?

FAQ for Samsung MOBILE. Find more about 'Galaxy S6: How to change the lock screen notifications?' with Samsung Support.

Setting What to do when GPS is not working properly on Galaxy device

FAQ for Samsung Mobile. Find more about What to do when GPS is not working properly on Galaxy device with Samsung Support.

How to use How to customize Accessibility settings on your Galaxy phone

FAQ for Samsung Mobile. Find more about 'How to customize Accessibility settings on your Galaxy phone' with Samsung Support.

How to use Do you hear a small noise from inside of the device when shaking your Galaxy phone?

FAQ for Samsung Mobile. Find more about Do you hear a small noise from inside of the device when shaking your Galaxy phone? with Samsung Support.

Call & Contacts Check the SIM card when phone calls and cellular data is not available

FAQ for Samsung Mobile. Find more about Check the SIM card when phone calls and cellular data is not available with Samsung Support.

Galaxy Apps How to set up and use the Bixby Routines feature on your Galaxy phone

FAQ for Samsung Mobile. Find more about How to set up and use the Bixby Routines feature on your Galaxy phone with Samsung Support.

Call & Contacts How to troubleshoot the microphone of your Galaxy phone when it does not recognize a voice well

FAQ for Samsung Mobile. Find more about How to troubleshoot the microphone of your Galaxy phone when it does not recognize a voice well with Samsung Support.

How to use What to do if your Galaxy phone's screen won't rotate

FAQ for Samsung Mobile. Find more about What to do if your Galaxy phone's screen won't rotate with Samsung Support.

How to use How to access data even if your Galaxy phone's touch screen is not available

FAQ for Samsung Mobile. Find more about How to access data even if your Galaxy phone's touch screen is not available with Samsung Support.

How to use How to set an audio file saved on your Galaxy phone as a ringtone

FAQ for Samsung Mobile. Find more about How to set an audio file saved on your Galaxy phone as a ringtone with Samsung Support.

Power What to do if your Galaxy phone won’t power on properly

FAQ for Samsung Mobile. Find more about What to do if your Galaxy phone won’t power on properly with Samsung Support.

How to use The first ever S Pen integration on Galaxy Z Fold3 5G

FAQ for Samsung Mobile. Find more about the first ever S Pen integration on Galaxy Z Fold3 5G with Samsung Support.

How to use How to use the versatile multi window experience with Galaxy Z Fold3 5G

FAQ for Samsung Mobile. Find more about how to use the versatile multi window experience with Galaxy Z Fold3 5G with Samsung Support.

How to use Enjoy the Galaxy Z Fold3 5G camera with unique foldable experience

FAQ for Samsung Mobile. Find more about enjoy the Galaxy Z Fold3 5G camera with unique foldable experience with Samsung Support.

How to use Use the informative Cover screen on the Galaxy Z Flip3 5G

FAQ for Samsung Mobile. Find more about use the informative Cover screen on the Galaxy Z Flip3 5G with Samsung Support.

How to use Unique camera experiences with Flex mode on Galaxy Z Flip3 5G

FAQ for Samsung Mobile. Find more about unique camera experiences with Flex mode on Galaxy Z Flip3 5G with Samsung Support.

How to use Check out the new and enhanced features of Galaxy Z Flip3 5G

FAQ for Samsung Mobile. Find more about the new and enhanced features of Galaxy Z Flip3 5G with Samsung Support.

Hardware Will device NFC work if equipped with LED cover?

FAQ for Samsung Mobile. Find more about Will device NFC work if equipped with LED cover with Samsung Support.

How to use How can I purchase an app on the Google Play Store and Galaxy Store?

FAQ for Samsung Mobile. Find more about How can I purchase an app on the Google Play Store and Galaxy Store with Samsung Support.

How to use Tips to caring for the Galaxy Z Fold3 or Galaxy Z Flip3

FAQ for Samsung mobile. Find more about Tips to caring for the Galaxy Z Fold3 or Flip3 with Samsung Support.

Power How to set up fast charging on your Galaxy device

Learn how to enable Fast charging on your Galaxy device and speed up the charging process.

Why is my phone slowing down and how can I speed it up?

Learn about a few things you can try when your Galaxy phone is slowing down.

Camera How to use Flex Mode on Galaxy Fold3

FAQ for Samsung Mobile. Find more about How to use Flex Mode on Galaxy Fold3 with Samsung Support.

How to use How to remove unwanted objects from photos on your Galaxy phone

FAQ for Samsung Mobile. Find more about How to remove unwanted objects from photos on your Galaxy phone with Samsung Support.

Setting How to adjust the font size and style on your Galaxy phone

FAQ for Samsung Mobile. Find more about How to adjust the font size and style on your Galaxy phone with Samsung Support.

How to use How to use the TalkBack feature

FAQ for Samsung Mobile. Find more about How to use the TalkBack feature with Samsung Support.

How to use How to use Diagnostics in the Samsung Members app on your Galaxy phone

FAQ for Samsung Mobile. Find more about How to use Diagnostics in the Samsung Members app on your Galaxy phone with Samsung Support.

Setting How to reduce eye strain by using Dark mode on your Galaxy phone

FAQ for Samsung Mobile. Find more about how to reduce eye strain by using Dark mode on your Galaxy phone with Samsung Support

How to use The GPS location on my smartphone is inaccurate. How do I fix it?

FAQ for Samsung Mobile Find more about The GPS location on my smartphone is inaccurate. How do I fix it? with Samsung Support.

Hardware What does IPX8-rated water resistance mean for my Galaxy Z Fold3 or Galaxy Z Flip3?

FAQ for Samsung mobile. Find more about What does IPX8-rated water resistance mean for my Galaxy Z Fold3 or Galaxy Z Flip3? with Samsung Support.

Setting How to troubleshoot when the Samsung phone display is unexpectedly grayscale

FAQ for Samsung Mobile. Find more about how to troubleshoot when the Samsung phone display is unexpectedly grayscale with Samsung Support.

How to use How to use the Continue apps on other devices feature

FAQ for Samsung Mobile. Find more about how to use the Continue apps on other device feature with Samsung Support

Setting How to use the Emoji feature on your Galaxy phone

FAQ for Samsung Mobile. Find more about how to use Emoji feature on your Galaxy phone with Samsung Support

How to use How to activate my location and change settings for location permissions

FAQ for Samsung Mobile. Find more about how to activate my location and change settings for location permissions with Samsung Support

Multimedia How to create a GIF image from photos on your Galaxy phone

FAQ for Samsung Mobile. Find more about how to create GIF image from photos on your Galaxy phone with Samsung Support.

How to use How to set up Call settings on Android phone

FAQ for Samsung Mobile. Find more about How to set up Call settings on Android phone with Samsung Support

How to use How to set up and use Samsung Pass on your Galaxy phone

FAQ for Samsung Mobile. Find more about how to set up and use Samsung Pass on your Galaxy phone with Samsung Support.

How to use How to use the Do not disturb mode on your Galaxy phone

FAQ for Samsung Mobile. Find more about how to use the Do not disturb mode on your Galaxy phone with Samsung Support.

How to use How to update Play Store and Galaxy Store apps on your Galaxy phone

FAQ for Samsung Mobile. Find more about how to update Play Store and Galaxy Store apps on your Galaxy phone with Samsung Support.

How to use How to make calls and send messages on other Galaxy devices

FAQ for Samsung Mobile. Find more about how to make calls and send messages on other Galaxy devices with Samsung Support.

Setting How do I delete all of my personal information from my device?

FAQ for Samsung Mobile. Find more about how do i delete all of my personal information from my device with Samsung Support.

Setting The proximity sensor is not working properly

FAQ for Samsung Mobile. Find more about the proximity sensor is not working properly with Samsung Support.

Galaxy Apps How to use Diagnostics in the Samsung Members app on your Galaxy device

FAQ for Samsung Mobile. Find more about how to use diagnostics in the samsung members app on your galaxy device with Samsung Support.

How to use How to activate and use Game Launcher on your Galaxy phone

FAQ for Samsung Mobile. Find more about tips for increasing the battery runtime of your Samsung smartwatch with Samsung Support.

Setting Remove accounts from your Galaxy phone or tablet

FAQ for Samsung Mobile. Find more about remove accounts from your Galaxy phone or tablet with Samsung Support.

SNS Poor picture quality when sharing pictures to Instagram

FAQ for Samsung Mobile. Find more about poor picture quality when sharing pictures to instagram with Samsung Support.

Network & WiFi What to do when calls disconnect or there’s no network signal on your Galaxy device

FAQ for Samsung Mobile. Find more about what to do when calls disconnect or there’s no network signal on your Galaxy device with Samsung Support.

Audio What to do when there is no sound in my wired headphones

FAQ for Samsung Mobile. Find more about what to do when there is no sound in my wired headphones with Samsung Support.

Bluetooth How to troubleshoot when Bluetooth headset audio is unstable

FAQ for Samsung Mobile. Find more about how to troubleshoot when bluetooth headset audio is unstable with Samsung Support.

How to use My device is shattered and there is a crack on my screen

FAQ for Samsung Mobile. Find more about what to do if your device is shattered or there is a crack on your screen with Samsung Support.

How to use How to protect your Galaxy device from malware

FAQ for Samsung Mobile. Find more about how to protect your Galaxy device from malware with Samsung Support.

Power How can I prevent micro-vibrations?

FAQ for Samsung Mobile. Find more about how can I prevent micro-vibrations with Samsung Support.

How to use There is a gap between the screen and frame of my device

FAQ for Samsung Mobile. Find more about the gap between the screen and frame of your device with Samsung Support.

How to use How to troubleshoot Camera app errors

FAQ for Samsung Mobile. Find more about how to troubleshoot Camera app errors with Samsung Support.

How to use What to do when the keys on your Galaxy device stop working

FAQ for Samsung Mobile. Find more about what to do when the keys on your Galaxy device stop working with Samsung Support.

Battery Issues with wireless charging

FAQ for Samsung Mobile. Find more about issues with wireless charging with Samsung Support

Battery Issues with wired charging

FAQ for Samsung Mobile. Find more about issues with wired charging with Samsung Support.

Galaxy Apps The display isn't working properly

FAQ for Samsung Mobile. Find more about what to do if the display isn't working properly with Samsung Support.

How to use What's new in ONE UI 4.0?

FAQ for Samsung Mobile. Find more about what’s new in ONE UI 4.0 with Samsung Support.

How to use How to reboot a frozen Galaxy device

FAQ for Samsung Mobile. Find more about how to reboot a frozen Galaxy device with Samsung Support.

Audio How to troubleshoot poor sound quality during a phone call

FAQ for Samsung Mobile. Find out more about how to troubleshoot poor sound quality during a phone call with Samsung Support.

How to use How to clean your Galaxy device

FAQ for Samsung Mobile. Find out more about how to clean your Galaxy device with Samsung Support.

Backup & Restore How to troubleshoot when your device doesn't detect an SD card

FAQ for Samsung Mobile. Find out more about how to troubleshoot when your device doesn’t detect an SD card

How to use Questions about ONE UI 4.0

FAQ for Samsung Mobile. Find more questions about ONE UI 4.0 with Samsung Support.

Camera What to do if my Galaxy phone camera does not focus on the subject?

FAQ for Samsung Mobile. Find more about what to do if the Galaxy phone camera does not focus on the subject with Samsung Support.

How to use What to do if the screen turns off while using the Galaxy phone

FAQ for Samsung Mobile. Find more about what to do if the screen turns off while using the Galaxy phone with Samsung Support.

How to use How to set a music file as a notification sound for apps on your Galaxy phone

FAQ for Samsung Mobile. Find more about how to set a music file as a notification sound for apps on Galaxy phone with Samsung Support

How to use What to do if your S Pen is often disconnected from your Galaxy phone

FAQ for Samsung Mobile. Find more about what to do if S Pen is often disconnected from your Galaxy phone with Samsung Support.

How to use What to do if your S Pen is not fully charged even though it is inserted into the S Pen slot for quite a long time

FAQ for Samsung Mobile. Find more about S Pen is not fully charged even though it is inserted into the Galaxy Note slot quite long with Samsung Support.

How to use How to find the S Pen Pro connected to your Galaxy Z Fold3 using SmartThings

FAQ for Samsung Mobile. Find more about how to find your S Pen Pro connected to Galaxy Z Fold3 using SmartThings with Samsung Support.

How to use How to use the S22 Ultra S Pen and check its compatibility

FAQ for Mobile Devices. Find more about How to use the S22 S Pen and check its compatibility with Samsung Support.

How to use How to use AR Emoji Sticker

FAQ for Mobile devices. Find more about How to use AR Emoji Sticker with Samsung Support.

How to use What to do if your touchscreen is not working properly

We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.

How to use How to make the most of Single Take with the Galaxy S22 AI Camera

FAQ for Mobile Devices. Find more about How to make the most of Single Take with the Galaxy S22 AI Camera with Samsung Support.

How to use What are the features of the Samsung clock?

FAQ for Mobile Devices. Find more about What are the features of the Samsung Clock with Samsung Support.

How to use How to improve the vibration of your Galaxy S22 device

FAQ for Mobile Devices. Find more about How to improve the vibration of your Galaxy S22 device.

How to use Know what the green dot at the top of your screen means

FAQ for Mobile Devices. Find out Know what the green dot at the top of your screen means with Samsung Support.

Camera How to use Bixby Vision

FAQ for Apps & Services. Find more about How to use Bixby Vision with Samsung Support

How to use How to make the most out of Edge Panels

FAQ for Mobile Devices. Find more about How to make the most out of Edge Panels with Samsung Support.

How to use How to manage calls when multiple Bluetooth devices are connected

FAQ for Mobile Devices. Find more about How to manage calls when multiple Bluetooth devices are connected with Samsung Support.

How to use What is the foldable display and protective film on my smartphone?

FAQ for Mobile Devices. Find more about What is the foldable display and protective film on my smartphone with Samsung Support.

How to use How can I take a screenshot on my Galaxy Watch?

FAQ for Mobile Devices. Find more about How can I take a screenshot on my Galaxy Watch with Samsung Support.

How to use How do I customize the watch face on my Galaxy Watch?

FAQ for Mobile Devices. Find more about How do I customize the watch face on my Galaxy Watch with Samsung Support.

How to use What is the Galaxy Buds 360 audio feature?

FAQ for Mobile Devices. Find more about What is the Galaxy Buds 360 audio feature with Samsung Support.

How to use How to charge my Galaxy Buds

FAQ for Mobile Devices. Find more about How to charge my Galaxy Buds with Samsung Support.

How to use How can I see the navigation bar on my Galaxy device?

FAQ for Mobile Devices. Find more about How can I see the navigation bar on my Galaxy device with Samsung Support.

How to use What is the Device care feature in Galaxy smartphones?

FAQ for Mobile Devices. Find more about What is the Device care feature in Galaxy smartphones with Samsung support.

How to use What is Power saving mode on my Galaxy phone?

FAQ for Mobile Devices. Find more about What is Power saving mode on my Galaxy phone with Samsung Support.

How to use How to use Samsung Members Diagnostics

FAQ for Mobile Devices. Find more about How to use Samsung Members Diagnostics with Samsung Support.

How to use How to use Samsung DeX on the Galaxy S22

FAQ for Mobile Devices. Find more about How to use Samsung DeX on the Galaxy S22 with Samsung Support.

How to use How to solve S Pen connection issues

FAQ for Mobile Devices. Find more about How to solve S Pen connection issues with Samsung Support.

How to use How to use Scroll Capture on a Galaxy smartphone

FAQ for Mobile Devices. Find more about How to use Scroll Capture on a Galaxy smartphone with Samsung Support.

How to use What is the Secure Folder and how can I use it?

FAQ for Mobile Devices. Find more about What is the Secure Folder and how can I use it with Samsung Support.

How to use What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Fold3 and Galaxy Z Fold4 with Samsung Support.

How to use How to use the Galaxy Z Fold4 Taskbar

FAQ for Mobile Devices. Find more about How to use the Galaxy Z Fold4 Taskbar with Samsung Support.

How to use What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4?

FAQ for Mobile Devices. Find more about What is the difference between Galaxy Z Flip3 and Galaxy Z Flip4 with Samsung Support.

How to use What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the Flex mode of Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

How to use What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the protective film on Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

How to use How to improve the Galaxy Z Flip4 battery life

FAQ for Mobile Devices. Find more about How to improve the Galaxy Z Flip4 battery life with Samsung Support.

How to use How to use S Pen Pro on my Galaxy Z Fold4

FAQ for Mobile Devices. Find more about How to use S Pen Pro on my Galaxy Z Fold4 with Samsung Support.

How to use How to attach the protective film to the Galaxy Z Fold4

FAQ for Mobile Devices. Find more about How to attach the protective film to the Galaxy Z Fold4 with Samsung Support.

How to use What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4?

FAQ for Mobile Devices. Find more about What is the fast-charging feature for the Galaxy Z Flip4 and Galaxy Z Fold4 with Samsung Support.

How to use Safety precautions when using a Galaxy device

FAQ for Mobile Devices. Find more about Safety precautions when using a Galaxy device with Samsung Support.

How to use How to automatically refresh the Samsung Galaxy weather widget through movement

FAQ for Mobile Devices. Find more about How to automatically refresh the Samsung Galaxy weather widget through movement with Samsung Support.

How to use How to use Galaxy device in an emergency to contact emergency contacts and view important medical information

FAQ for Mobile Devices. Find more about How to use Galaxy device in an emergency to contact emergency contacts and view important medical information with Samsung Support.

How to use How to connect your Galaxy device to other devices using Connected Devices

FAQ for Mobile Devices. Find more about How to connect your Galaxy device to other devices using Connected Devices with Samsung Support.

How to use How to select and view only the albums you want to see in Galaxy gallery

FAQ for Mobile Devices. Find more about How to select and view only the albums you want to see in Galaxy gallery with Samsung Support.

How to use How to change the language settings of each app in your Galaxy device

FAQ for Mobile Devices. Find more about How to change the language settings of each app in your Galaxy device with Samsung Support.

How to use How to use your galaxy camera to add and edit a watermark for your photos

FAQ for Mobile Devices. Find more about How to use your Galaxy camera to add and edit a watermark for your photos with Samsung Support.

Backup & Restore Unable to backup device to Samsung Cloud

FAQ for Samsung Mobile. Find more about Unable to backup device to Samsung Cloud with Samsung Support

How to use What to do if your Galaxy S23 device is overheating

FAQ for Mobile Devices. Find more about What to do if your Galaxy S23 device is overheating with Samsung Support.

How to use Professional Photography with Galaxy Expert RAW app

FAQ for Mobile Devices. Find more about Professional Photography with Galaxy Expert RAW app with Samsung Support.

How to use How to shoot videos with Galaxy SuperSteady Mode

FAQ for Mobile Devices. Find more about How to shoot videos with Galaxy SuperSteady Mode with Samsung Support.

Setting How to add or remove buttons from Quick Setting panel

FAQ for Mobile Devices. Find more about How to add or remove buttons from Quick Setting panel with Samsung Support. 

Setting How to find and remove duplicate files on your Galaxy device

FAQ for Mobile Devices. Find more about How to find and remove duplicate files on your Galaxy device with Samsung Support.

Setting Protect your privacy during repairs with Maintenance mode

FAQ for Samsung Mobile. Find more about 'Protect your privacy during repairs with Maintenance mode' with Samsung Support.

Camera How to use Samsung Video editor

FAQ for Mobile Devices. Find more about How to use Samsung Video editor with Samsung Support.

How to use How to capture an image from a video frame

FAQ for Mobile Devices. Find more about How to capture an image from a video frame with Samsung Support. 

Setting How to solve screenshot errors on devices with Android 13 OS

FAQ for Mobile Devices. Find out How to solve screenshot errors on devices with Android 13 OS with Samsung Support.

How to use How to record, edit and share videos in 8K with your Galaxy device

FAQ for Mobile Devices. Find more about How to record, edit and share videos in 8K with your Galaxy device with Samsung Support. 

Network & WiFi Network carriers that support 5G for Samsung Galaxy devices

With the power of 5G, enjoy lightning-fast speeds, reduced latency, and seamless connectivity. Discover if your area is covered by a 5G network.

How to use Use two hands with your Samsung Galaxy devices for maximum productivity

Using two hands to navigate your Galaxy devices will increase your productivity throughout the day.

Network & WiFi How to run eSIM self-diagnostics for the Galaxy Watch series

If you’re having trouble with the eSIM on your Galaxy watch, there are several possible solutions you can try at home.

Hardware Frequently asked questions regarding the Galaxy Z Flip5 and Fold5 hinge technology

Use this guide to understand how the new Flex hinge technology in Galaxy Z Flip5 and Fold5 works.

Application Galaxy device slows down, freezes, or displays ads after installing third-party apps

The Device care feature on your Galaxy device can be used to track down unwanted apps that may be causing ads or other issues.

Camera How to take a selfie with the Samsung Galaxy Z Flip5 FlexCam

Use this guide to learn how Samsung’s Galaxy Z Flip5 FlexCam enables users to effortlessly take selfies.

Camera Tips for taking clear close-up photos with Galaxy phones

Use the tips in this guide to achieve clear photos when using your Samsung Galaxy S23 series, Galaxy Z Fold5, and Galaxy Z Flip5 phones.

How to use How to clean your Samsung Galaxy device

Considering how dirt and germs accumulate on the devices we use every day, it is wise to learn how to clean your Samsung Galaxy device.

Software Upgrade Simplified app names in Galaxy One UI 6

Discover the streamlined experience of Samsung Galaxy One UI 6.0, where app names are simplified for enhanced usability. Explore Samsung's latest user interface updates, making your Android device even more user-friendly.

How to use Protect your Galaxy device with the Auto Blocker feature

A guide to discover effective strategies to safeguard your Samsung device with Auto Blocker. Learn how to prevent installing unauthorized apps, secure your device against malicious activity, and enhance privacy and security.

Hardware Third-party products causing paint to peel off Galaxy devices

Use this guide to discover how third-party products can cause cosmetic damage to your Samsung Galaxy device.

Camera How to use the search function in Gallery app

FAQ for Samsung Mobile. Find more about How to use the search function in Gallery app with Samsung Support

Call & Contacts eSIM Contact saving function support discontinued

Learn how the discontinuation of the eSIM Contact saving function will affect where you store your contacts’ information.

Galaxy Apps Use the Samsung Find app to share your location with your friends, child, family, and other contacts

Learn how to use the Samsung Find app to share your location with friends, family, and other contacts.

Galaxy Apps Features of the Samsung Find app

Discover the various features of the Samsung Find app.

How to use How to set Generative wallpaper on Galaxy devices

Learn how to use generative wallpaper on the Galaxy S24.

Multimedia How to use Quick Share to share a file between phones

Learn how to use the Quick Share feature on your Galaxy S24.

Camera Enhanced zoom and Nightography on Galaxy devices

Discover the latest improvements in the enhanced zoom and nightography features included on the S24.

Network & WiFi Samsung Galaxy device's GPS signal is lost

Discover the causes of a lost GPS signal on a Galaxy device.

Audio How to use hearing aids with Samsung Galaxy devices

Discover how to use your hearing aids with your Galaxy device as well as how to use your device’s hearing enhancements features.

Lock Unlock Your Samsung Galaxy with a previous screen lock method

Discover how to unlock your Galaxy device with a previous screen lock method when you’ve forgotten your current PIN, password, or pattern.

Hardware Solid foreign object and water resistance rating (IP ratings) guide

Discover the features and meanings behind Ingress Protection (IP) ratings, which indicate a product's resistance to dust and water, helping you make informed decisions.

Network & WiFi What to do if you have a poor signal and cannot make calls on your Samsung Galaxy device

Learn some simple solutions for when your Galaxy device has a poor signal.

Galaxy Apps View your step count in Samsung Health

Learn to use Galaxy devices to track your step count in the Samsung Health app.

Software Upgrade How to update your Samsung Galaxy phone or tablet

Learn how to keep your Galaxy phone or tablet up-to-date.

Setting About the updated Edge Panel and accessing the Smart select feature

Discover how the redesigned Edge Panel has made accessing the Smart select feature more convenient.

Audio Sounds, vibrations, and notifications on your Samsung Galaxy devices

Personalize sounds, vibrations, and notification settings on your Samsung Galaxy devices to enhance your user experience.

Battery How to set the display of charging information on your Samsung Galaxy device

Learn how to customize the display of charging notifications.

How to use How to locate the digital User guide on your device

Learn how to locate your Galaxy device’s digital user manual on your device.

Audio Solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications

Learn some troubleshooting solutions for when your Galaxy phone won’t vibrate when receiving calls or notifications.

How to use How to pair a Galaxy Watch with your Samsung Galaxy device

Learn how to connect your Galaxy Watch to your Samsung Galaxy device with this step-by-step guide.

Power How to use the Wireless power sharing feature on your Galaxy Device

Learn how to use the Wireless power sharing feature to charge your Galaxy phone and other devices.

Setting How to use your Galaxy phone or Watch to manage notifications on your wearable device

Learn how to use your Galaxy phone and Galaxy Watch to enable and disable notifications on your wearable device.

How to use What to do if your Samsung Galaxy device is not responding to S Pen Air actions

Learn how to troubleshoot your Galaxy device if S Pen air actions are not responding.

Audio Troubleshooting speaker and sound issues on a Samsung Galaxy device

Learn how to troubleshoot and fix speaker and sound issues on your Samsung Galaxy device.

How to use How to use the Galaxy Avatar feature on your Samsung Galaxy S25

Learn how to use the Galaxy Avatar feature on your Samsung Galaxy device to create and personalize your digital avatar.

How to use Changes to the Home screen on the Samsung Galaxy S25

Explore the Samsung Galaxy S25 with improved Home Screen layouts, landscape mode, widget labels, enlarged folders, and enhanced customization for Galaxy devices.

Lock Brief widgets on your Samsung Galaxy S25 Lock screen

Learn how to customize the Brief widgets on your Samsung Galaxy Lock screen.

How to use Guide to Apps screen changes on the Samsung Galaxy S25

Discover the Apps screen changes on the Samsung Galaxy S25, including improved search bar placement, vertical scrolling for alphabetical sorting, and enhanced one-handed usability.

How to use What is Smart Lock feature and how do I set it on?

We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.

How to use How to book an appointment for your Galaxy Device

Skip the queue and schedule your appointment today through Smart Q Service (QMobile) or contact our customer support.

Hardware Notice for countefeit Samsung accessories

We are here to help. Help & tips for your product, manuals & software download and Face-to-face support.

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