We're sorry that this happened. Here are a couple of options, depending on your situation:

- If the item that you received is defective, we recommend that, to possibly avoid a return, you reach out to our Customer Care team at 1-800-88-9999 (24 Hours / 7 days a week) or email us at my_shop@samsung.com for assistance for troubleshooting and support.

- If the item that you received is damaged, you may return the product and order the it again. Please refer to here for information on the return process.