Order cancellation is eligible in the first 2 hours of order placement via ‘cancel’ button available under:
Samsung.Com -> My Account section - > Orders
Shop App -> My page - > Track my order
If you need to cancel, please do so within this timeframe.
Please reach to our 24/7 customer care @ Contact us for any concerns related to same.
Please check below the detailed Cancellation Policy
| Issue Description |
Policy |
|---|
| Order Cancellation |
- If your order is eligible for cancellation, a ‘cancel’ button will be available for up to 2 hours of order placement. If you need to cancel, please do so within this timeframe.
- Any cancellations or doorstep rejections after 2 hours of order placement, will be charged basis the below grid as per the invoice value. This amount will be adjusted from the final refund amount.
| Category |
Cancellation charges
(including GST @ 18%) |
|---|
| Accessories, Wearables |
INR 99 |
| Smartphones, Tablets and Laptops |
INR 499 |
| TV, AV, Monitors and Home appliances |
INR 999 |
- You will be notified regarding status of your cancellation request via Email/SMS/WhatsApp. Visit www.samsung.com/in/web/my-orders to lookup/cancel your order.
- Customer should contact their issuer bank if the order cancelled was placed on EMI. Any interest or Closure fees assessed on EMI cancellation will not be borne by Samsung.
- Any new transaction will be subject to applicable terms and conditions and offers running at that time.
- In a rare case if, a cancelled order is still shipped or arrives at your doorstep, please do not accept the shipment. Once refused by you our delivery partner will mark the Shipment as returned post which a refund will be processed.
- It may take up to 7-10 days for refund credit to reflect into your account after the refund is initiated by Samsung.
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