Presentation of the SmartThings Tracker
The SmartThings Tracker uses GPS and cloud technology to monitor the whereabouts of your family, pets, or items. Check out the following frequently asked questions to see how you can get the most out of your SmartThings Tracker, so you can keep everyone and everything safe.
Note: The provided information refers to devices sold in Canada. The available screens and settings may differ for devices sold in other countries. You can visit the SmartThings website to check device compatibility and gather more information.
To check if the SmartThings Tracker is working properly, press the Power button once. The LED colors will change depending on the status.
- Blue: The Tracker is on and functioning. If the Tracker blinks blue continuously, then it is in pairing mode.
- Red: The Tracker’s battery is low.
- Blue, red, and green: If the Tracker is alternating between these colors, it is not currently connected to SmartThings and is searching for a phone.
To see the SmartThings Tracker’s status, navigate to and open the SmartThings app. Tap the Home icon, and then select the location where your tracker is registered. Tap the Devices tab (at the bottom of the screen), swipe left or right to find the SmartThings Tracker card, and then select it.
Three different statuses may display in the Tracker’s card:
- Connected: If the card says “Connected,” it means the Tracker is working normally. The last confirmed location will also display.
- Disconnected: If the card says “Disconnected,” the Tracker has disconnected from your network. The most likely cause is no power or it is turned off.
- Power Saving Mode: If the card says “Power saving mode,” the Tracker is in Power saving mode. While in this mode, the Tracker will not communicate with SmartThings and will not perform location measurements until it exits Power saving mode.
The SmartThings Tracker has an IP68 rating, the highest rating for water resistance.
It can be submerged in up to 5 feet of water for 30 minutes. However, you should make sure that the Tracker and its charger are completely dry before charging it.
With its durable battery life, your SmartThings Tracker should last around one week. But when you need to charge it, just insert the charger that came with the box. It is a USB micro-B charger, so be sure not to use your phone's USB Type-C charger.
When the tracker’s battery falls to 5 percent, its LED light will turn red. However, even on low battery, your tracker will last around 4 to 8 hours. Once the tracker is fully charged, the LED will turn green.
To see the battery’s status at any time, press the button on the tracker. The LED will blink red or blue depending on the battery level.
Note: Frequent location measurements may affect battery consumption.
- Can I delete the location data measured from the app?
No, you cannot manually delete your location data. However, the SmartThings app automatically deletes location data that is over one week old.
- I would like to sell or give the Tracker to someone else. What should I do?
You will need to remove the SmartThings Tracker from your SmartThings account. In the app, tap the Home icon, and then select the location where your tracker is registered. Tap the Devices tab (at the bottom of the screen), and swipe left or right to find your tracker. Touch and hold the tracker's card until a popup menu appears - tap Edit. Tap Delete device, and then tap Delete to confirm.
Note: Before you delete the SmartThings Tracker from the SmartThings app, ensure it is not in motion.
- How do I reset the Tracker?
The SmartThings Tracker cannot be reset. You can only delete the Tracker from SmartThings. When it is deleted, it will initialize itself, so it can reconnect to SmartThings. At this time, you will be able to connect and register the Tracker with any Samsung account. Before you delete the Tracker from the SmartThings app, ensure it is not in motion.
In the app, tap the Home icon, and then select the location where your tracker is registered. Tap the Devices tab (at the bottom of the screen), and swipe left or right to find your tracker. Touch and hold the tracker's card until a popup menu appears - tap Edit. Tap Delete device, and then tap Delete to confirm.
Once the Tracker is deleted, it will be initialized. The LED will flash blue during this time. When the LED blinks red, green, and blue, the Tracker is ready to connect with SmartThings. If the LED is not blinking red, green, and blue, restart the Tracker.
Note: If you are not ready to connect the Tracker with SmartThings again, press and hold the Power button for 3 seconds to power it off. The LED will blink three times before powering off.
- If I remove the Tracker, will related Scenes and Automations be removed too?
Yes, when the Tracker is deleted, any associated Automations or Scenes will also be deleted.
- If I remove the Tracker, will it affect my LTE service plan?
No, the Tracker's LTE service will not be affected. If needed, contact 1-800-SAMSUNG (726-7864) for more details regarding your service plan. Please provide the Tracker's IMEI or serial number.
The SmartThings Tracker's battery has a built-in Power saving mode. Once you activate this feature, you can adjust its settings to save the tracker's battery.
Navigate to and open the SmartThings app. Tap the Home icon, and then select the location where your tracker is registered. Tap the Devices tab (at the bottom of the screen), swipe left or right to find your tracker, and then select it. Tap the More options icon (the three vertical dots), and then tap Settings. Tap Power saving mode, tap the switch to turn on or off, and then tap Save.
When Power saving mode is activated, your tracker will pause location updates when it does not sense motion or is not used for approximately 30 minutes.
To create a schedule for Power saving mode, select your desired days. To schedule it for a specific time, tap Time, and then set the START and END time. Tap DONE to save.
Note: The SmartThings Tracker cannot enter Power saving mode if it has a low battery.
- How often can the Tracker measure locations?
By default, automatic location measurements are turned off. However, you can set the automatic measurement cycle to run every 10 minutes, 30 minutes, 1 hour, 3 hours, or 5 hours.
There is no limit for how many times you can measure a location per day. However, depending on the network connection, you have to wait about 1 to 5 minutes before you can request a location again.
Note: Frequent measurements may affect battery consumption.
- How can I change the automatic location cycle for the Tracker?
Navigate to and open the SmartThings app. Tap the Home icon, and then select the location where your tracker is registered. Tap the Devices tab (at the bottom of the screen), swipe left or right to find your tracker, and then select it. Tap the More options icon (the three vertical dots), and then tap Settings. Tap Location updates, and then choose your desired setting.
- Can a loved one be tracked when the Tracker is powered off?
No, the SmartThings Tracker can only be monitored when the Tracker is on and has a network connection. If needed, you can view their last reported location in the SmartThings Tracker app.
- How can I manage Safe Zones or view when the Tracker moves through a Zone?
Navigate to and open the SmartThings app. Tap the Home icon, and then select the location where your tracker is registered. Tap the Devices tab (at the bottom of the screen), swipe left or right to find your tracker, and then select it. Tap the More options icon (the three vertical dots), and then tap Settings. Tap Manage zones, and then tap ADD. Use your finger to drag the circle to your desired location. Or, use the search bar to find a specific place. Then, tap Enter zone name and enter your desired name for the zone. Next, tap Enter/leave notifications and then choose your desired option. Tap Save, and the location will be set as a safe zone.
You can find your SmartThings Tracker simply by requesting its location. Navigate to and open the SmartThings app. Tap the Home icon, and then select the location where your tracker is registered. Tap the Devices tab (at the bottom of the screen), swipe left or right to find your tracker, and then select it. Tap the Request icon in the lower right-hand corner. The tracker’s estimated location will appear.
If the tracker’s battery has died, you can refer to the most recent location that was recorded. Then, you can try to find the tracker from there. If the worst has happened and your tracker was stolen, contact us for support.
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