What is the returns period?

For most products, returns are allowed within fifteen (15) days of your receipt of the product, subject to these Terms of Use. For large appliances (including refrigerators) returns are allowed within (7) days of your receipt of the product, subject to these Terms of Use. For small appliances (including Microwaves and Vacuums) returns are allowed within (15) days of your receipt of the product, subject to these Terms of Use. In addition to rights you may have under applicable laws, you may return any product within applicable return period if:

• The product or any Promotional Product (as defined herein) is accompanied by all original packaging, manuals, accessories, free items and other components or parts that accompanied such product or Promotional Product, as the case may be, when it was delivered; and


• The product or any Promotional Product, and any packaging, manuals, accessories, free items and other components or parts accompanying that Product or Promotional Product, as the case may be, must be in their original, undamaged condition.


• Promotional Products: If a purchased product was accompanied by a gift-with-purchase (GWP), bonus or free item, product-with-purchase (PWP) or promotional bundled product (in each case, a “Promotional Product”) and the original purchased product was returned or exchanged, customer shall also return the Promotional Product and, in the case of promotional bundled products, the customer’s payment card shall be adjusted accordingly as required


• If the Promotional Product is not returned, then Samsung has the right to deduct the value of that Promotional Product or the amount of savings provided for the Promotional Product, as the case may be, from the purchase price paid by the customer for the original product.

Click here to read the complete “Terms and Conditions”.