Warranty Checker

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Non-US Product

If your device is intended for sale by Samsung outside the United States only, it is not covered by Samsung’s US limited warranty. The device may be covered by a warranty applicable in another country. If repair service is requested in the US it may be repaired at a cost, if it is repairable.

  • You will be charged a repair cost and the repair time can be longer than usual.
    • Detailed cost & estimated repair time can be confirmed at a Samsung Authorized Service Center.
Warranty tips

Purchase location

Products purchased outside of the United States will not register.

IMEI number

Let us help you locate your IMEI number
Find IMEI, S/N, Model #

Characters look alike

The letter “O” can look like the number zero “0” or the letter “S” can look like the number five “5.” Take a closer look.

FAQ

How can I begin the warranty repair process?

To initiate the warranty repair process, begin by registering your product and accessing My Page & Products.  Please locate your product and select Request service button. Additionally, you have the option to visit the Repair Service page for further assistance.

How do I file a claim for an extended warranty bought from a third-party retailer?

To start the claim process for an extended warranty acquired from retailers such as Costco, Home Depot, or Best Buy, please visit the specific retailer's website.

How can I find the IMEI/Serial number for my product?

We have specific guides prepared for your product, look for the "Find your IMEI number" or "Find your serial number" button, when prompted to enter that information.

How can I verify the warranty for my SmartTag or accessories?

For support regarding these products, kindly contact our dedicated customer support at 1-800-SAMSUNG.

How do I validate my warranty?

If you believe there is an error in your warranty expiration date, find your registered device on My Page & Products and select Validate Warranty to initiate the process.

How can I check the status or start a claim on my Samsung Care Plus warranty?

To check the status of your Samsung Care Plus warranty or start a claim, customers should visit: 
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